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Technical Support (Bilingual in Vietnamese)

Company: Universal Processing
Location: Houston
Posted on: January 27, 2023

Job Description:

Job Title: Technical Support -Position Type: Full-Time -Position Classification: Non-Exempt -Start date: ImmediatelyLocation: Houston, TXResponsibilities included but are not limited to:

  • Prepare, install, and configure software & hardware for deployment
  • Onboard and train new users for newly deployed software and hardware
  • Perform remote troubleshooting over the phone and through remote control tools
  • Identify and analyze issues for software and/or hardware
  • Partner with the Operations and Sales departments to provide the best solution for POS inquiries
  • Collect feedback from end-users and work with the Development team for future product improvement
  • Assist in inventory tracking and managementQualifications:
    • Basic knowledge of computer systems, software, and equipment connectivity
    • Strong problem-solving and analytical skills
    • Excellent and adaptable communication skills
    • Bilingual in Vietnamese
    • Previous POS support related experience is a plus -About Us:Universal Processing ("UP") is a leading payment processing provider and a registered Independent Sales Organization (ISO) of First Data Corporation and Wells Fargo Bank. -UP was established in 2003, and has emerged as one of the fastest growing payments companies in the U.S. To develop our company's scope to a national organization, UP made significant office expansions in Queens, New York, Los Angeles, California, and Houston, Texas in addition to expand our headquarter office in Manhattan, New York. UP offers a comprehensive line of visionary and efficient payment solutions for merchants in the small to medium size business ("SMB's") marketplace. -UP provides payment products and services for SMB's in all industries, including retail stores, restaurants, e-commerce websites, wholesale companies, lodging establishments, supermarkets, and more. -In addition, UP provides a suite of powerful and innovative value-added solutions that enable SMB's to limitlessly scale their businesses. -Our services include merchant financing, digital marketing, loyalty programs and ATM services. To learn more about us please visit us at: -Why Work for Universal Processing?
      • We offer medical, vision and dental insurance
      • We offer 401k retirement plan with company match
      • We offer quarterly performance review for potential quarterly salary increase
      • We provide on-the-job training to get you familiar with the industry and the job
      • We have a very energetic and fun work environment surrounded by young, entrepreneurial professionals
      • We have flexible working hours and convenient location -PM19Powered by JazzHRPI202106606

Keywords: Universal Processing, Houston , Technical Support (Bilingual in Vietnamese), Other , Houston, Texas

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