Guest Services
Company: Space Center Houston
Location: Houston
Posted on: March 19, 2023
Job Description:
Space Center Houston is a space exploration learning destination
dedicated to revealing how science and humanity power space
exploration through meaningful, moving experiences about people and
the courage, innovation, and teamwork they use to expand the
boundaries of what's possible. We inspire guests of all ages to
connect with the significance of space exploration as incredible
feats of human spaceflight continue to bring joy and wonder to the
world. Owned and operated by the nonprofit Manned Space Flight
Education Foundation, we are the Official Visitor Center of NASA
Johnson Space Center and a Smithsonian affiliate.
We are currently seeking part-time Guest Services Crew Members.
Positions may include guest services representatives and cashiers
in various positions. All Guest Operations Crew Members are
responsible for providing inspiring educational experiences and
exceptional guest service to guests visiting Space Center Houston.
Responsibilities and qualifications are shown below:
POSITION RESPONSIBILITIES
- Proactively communicate and engage with Space Center Houston
guests to enhance the guest experience. Communications may include
welcoming greetings; directions and assisting with day planning;
and information about exhibits and artifacts. Communications may
also include information about Space Center Houston operations
including tour and show times, hours of operation, programs and
special events.
- Manage the information desk, answer phone calls and assist
guests' inquires.
- Responsible for the turnstile as guests enter Space Center
Houston, ensuring that they have proper tickets or passes for
entry.
- Accurately process cash and/or credit transactions at various
locations. Adhere to Space Center Houston admissions policies and
procedures.
- Address guest concerns and transfer unresolved concerns to the
appropriate supervisor or department.
- Secure guests at various simulators, monitor and operate the
equipment in a safe manner.
- Constantly interact with the guests in the area, greet them
with a pleasant attitude and smiling face.
- Cooperate with his/her fellow Crew Members, assisting them with
the common duties and responsibilities of the position to ensure
the efficient operation of the area.
- Maintain a safe, clean and orderly work location.
- Know and execute all emergency and evacuation procedures.
- Perform other duties as assigned by supervision. POSITION
QUALIFICATIONS
- An enthusiastic and outgoing personality.
- Strong interpersonal skills.
- Previous cashier experience preferred.
- The ability to enunciate clearly and to communicate well.
- The ability to handle multiple tasks concurrently.
- Ability to exercise good judgement and sound reasoning in all
interactions and decisions.
- Must have the maturity to work with little or no
supervision.
- Must be a team player.
- The ability to stand at assigned locations for up to 8 hours,
except for breaks and a 30 minute lunch.
- Willingness and availability to work a flexible work schedule
which may include various day and evening schedules and weekdays,
weekends and holidays.
- Position may require successfully passing a criminal background
investigation and/or drug screen as per Space Center Houston
guidelines.
- Must be able to work in a small area with another crew
member.
- Minimum age for employment is 17. Space Center Houston is an
equal opportunity employer. We promote a culture of respect,
inclusivity, and collaboration.
Other details
- Pay Type Hourly
- Hiring Rate $13.00
Apply Now
Keywords: Space Center Houston, Houston , Guest Services, Other , Houston, Texas
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