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Customer Experience Specialist

Location: Houston
Posted on: March 19, 2023

Job Description:

**Overview****Benefit Information:**ABM offers a comprehensive benefits package. For information about ABM s benefits, visit ABM 2023 Employee Benefits - Staff & Management ( Experience Specialist** **_eMobility & Electrical Infrastructure_**+ You will be a key player in bringing value to our Customer Experience Program+ Contact our customers, welcome them to ABM eMobility, establish rapport with them+ Provide excellent customer service from Day 1 to Day 365 & beyond; from the day they sign up with interest in our services to the end of their project completion+ Help our new clients understand and explore their EV equipment options and advocate for our Turnkey option+ Conduct customer touch points, answer customer questions, and direct customer inquiries to the correct eMobility team members+ Maintain customer data base of customer check-ins, and follow-up with customers on a regular established cadence+ Conduct customer feedback surveys via online and phone covering a range of topics on customer and competitive loyalty across all customer engagement experiences ensuring satisfaction with the company, products and services. The objective of these research initiatives is to measure customer satisfaction and loyalty, gain deeper understanding of the underlying drivers, and provide insights that will help to optimize the company s strategies and planning to effectively execute and deliver excellent customer experience and lead in customer loyalty+ Respond to customer feedback concerns and assist with resolution+ Help to redirect customers that are in jeopardy to create raving fans+ You will focus on feedback obtained from our customers and will engage owners and General Managers to ensure 100% customer satisfaction with project implementation.+ Ensure our customers recognize and receive value from their maintenance contract/project installation+ You will help bring resolution to customer concerns and implement solutions for new programs and projects+ Using your analytical skills, you will help generate insights at individual account level and at macro levels such as regions, industry segments and business units.+ You will be part of a team that directly interfaces with clients to ensure 100% referencability+ You will advocate, on behalf of the customers, to ensure full product implementation and help improve our overall customers experience+ You will work with cross-functional team members to identify and prioritize actionable, high-impact customer experience opportunities across all business areas.+ You will help develop and deploy mass e-mails to our client base introducing new offerings to our clients. To include: service opportunities, maintenance, industry updates (Statistics), usage reports as to who is using their chargers and how to better address their needs, red flags as to equipment down, etc needs to come from+ Reach your targets, build awesome relationships, and have fun succeeding with your team+ Other administrative duties as assignedREQNUMBER: 48242All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: ABM SERVICES, Houston , Customer Experience Specialist, Other , Houston, Texas

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