Front Desk Supervisor- Night Audit

Company: Houston Journal of Health Law & Policy
Location: Houston
Posted on: March 19, 2023

Job Description:

Description

Provide guidance and leadership of the Hilton Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.

• Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
• May perform the duties of Front Desk Clerk and/ or Night Audit .
• Perform front desk operations by completing checklist of important daily tasks including night audits, and determining room and rate availabilty.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
• Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.
• Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
• Performs other job-related duties as assigned.
  
  EEO/AA
  
  Qualifications
  
  High school and 3 years experience
  
  Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job-related experience.
  
  Note: Hilton University of Houston is currently undergoing major expansion and renovations. The Hilton University of Houston, Eric's Restaurant and our underground parking garage are open for business and will be throughout the construction of our new five-story hotel tower slated to open in early 2023.
  
  Additional Job Posting Information:
  

• Department is willing to accept education in lieu of experience
• Experience with Night Audit Preferred

Keywords: Houston Journal of Health Law & Policy, Houston , Front Desk Supervisor- Night Audit, Other , Houston, Texas