Technical Solution Consultant Graduate

Company: Hewlett Packard Enterprise
Location: Spring
Posted on: March 19, 2023

Job Description:

Technical Solution Consultant Graduate This role has been designated as 'Edge', which means you will primarily work outside of an HPE office. Job Description: At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world. Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce. Job Summary: Global Remote Services are looking for College Graduates to become part of our team. Responsibilities: * Work-shift - may need to be available for any shift, as some teams work 7*24. * Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. * Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence * Develop partnership with and assist the Sales Pursuit team. Education and Experience Required: * First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience. * Relevant industry qualification where applicable. Knowledge and Skills: * Knowledge of HPE storage or Compute systems * Linux and Windows knowledge. * Linux scripting experience. * Excellent verbal and written communication skills in language to be supported. * Advanced troubleshooting skills in a technical environment. * Excellent analytical and problem solving skills. * Advanced Software and hardware knowledge of computing, storage and peripheral devices. * Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.). * Advanced proficiency with case management databases and tools. * Superior customer service skills. * Phone and remote support experience. E-support experience, knowledge and resolution ability. * Ability to solve and document solutions for usage of other technicians and customers. * Ability to mentor new agents. * Ability train peers on solutions. * Ability to take full ownership for resolution with escalated customers. * Ability to lead technical action plans. * Lead or provide expertise to teams or projects. * Highly Developed knowledge of more complex solutions. * ITIL Certification is desired What we can offer you: Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the worlds most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth. If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers. Join us and make your mark! Find out more about us and follow us on: https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Job: Services Job Level: Intermediate States with Pay Range Requirement The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html. Annual Salary: $46,300.00 - $98,100.00 Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Keywords: Hewlett Packard Enterprise, Houston , Technical Solution Consultant Graduate, Other , Spring, Texas