Application Engineer

Company: Nailor Industries
Location: Houston
Posted on: March 19, 2023

Job Description:

Job Description Job description Duties Include: Fielding product application calls, pre-sale technical support, and post-sale technical support from independent representatives, contractors and engineers throughout the country. Serve as first line of defense to diagnose potential field service and warranty issues. Develop and administer action plans to remedy customer issues. Interaction with order entry, customer service, sales, engineering and manufacturing is required to review and process all special sales orders to ensure they are accurately documented prior to releasing to manufacturing. This position also works with manufacturing to support the production process while driving manufacturing initiatives to improve quality. RESPONSIBILITIES:

• Provide immediate first response to all quality related inquiries and reports from customers
• Determine need for and plan / coordinate all visits to job sites. Identify and assign necessary assets, while minimizing cost of remediation
• Communicate with and support manufacturing and quality control teams in trouble shooting and analyzing quality issues during production and warranty issues in the field (this could include a hands on approach)
• Coordinate projects with special product requirements. Work with design engineering to interpret customer specifications and ensure end product meets expectations
• Develop costing for special products
• Lead efforts to determine root cause of problems and work with sales, customer service, manufacturing team and field service to rectify and bring closure to the warranty event.
• Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management
• Participate in representative and engineering training sessions MINIMUM REQUIREMENTS: EDUCATION:
  • Minimum of a two year technical degree or equivalent experience
  • Bachelors of Mechanical, Electrical or Industrial Engineering a plus EXPERIENCE/SKILLS:
    • Involvement across areas like: engineering, installation/start-up, maintenance, repair, troubleshooting, technical sales, or customer service is a plus.
    • Demonstrated knowledge of commercial HVAC control systems
    • Must be able read and interpret mechanical and electrical plans, schedules, technical drawings and contract specifications
    • Excellent written communication, verbal communication and presentation skills
    • Ability to interact well with customers on the phone and in person is a must
    • Strong interpersonal skills
    • Proven problem solving and analytic skills
    • Strong organizational skills
    • Demonstrated computer-based skills
    • Familiarity with CAD software a plus
    • Must be highly motivated and self-driven
    • Must have mechanical aptitude Nailor Industries offers a competitive benefits package. Salary depends on experience. Please submit your resumes. Company Description Nailor Industries, Inc., operating under Nailor International Group, is a privately held, family-owned company with headquarters located in Houston, TX. The group consists of several business units: Nailor (Air Control & Distribution products, Terminal Units, Electric Duct Heaters), Engineered Comfort (Fan Coil Units), Thermal Corporation (Custom Air Handlers, Blower Coils), Klean Aire (Filter Housings), Engineered Acoustics (Duct Silencers), Manufactured Air Products [MAP] (Air Control & Distribution products), Nailor GTA and Advanced Air (UK).
      
      Nailor Industries has 10 manufacturing facilities totaling over 1,000,000 square feet strategically located in the US (Houston & Las Vegas), Canada (Toronto & Calgary), and United Kingdom. Nailor provides high quality, low-cost commercial and industrial HVAC products with the best lead times in the industry.
      
      Utilizing an international network of top tier manufacturing representatives, working together we exceed the expectations of customers around the world. As a commitment to push the industry forward and continue our mission to innovate, our Houston facility houses a 40,000 square foot laboratory designed for research and development of many types of products in any given environment desired.
      
      Nailor is committed to providing innovative HVAC products backed by unparalleled customer service through a network of professional and knowledgeable manufacturers representatives. by Jobble

Keywords: Nailor Industries, Houston , Application Engineer, Other , Houston, Texas