Relationship Banker

Company: Comerica Bank
Location: Houston
Posted on: March 19, 2023

Job Description:

Relationship BankerThe Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position will support Banking Centers within the District. May require working occasional Saturdays.Position Responsibilities:
Marketing Activities:

• Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate quality financial wellness conversations to add value to customers relationships.
• Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
• Assist in community awareness events to increase bank outreach and foster new business relationships.
• Effective utilization of converge for customer relationship management.Operational Risk:
  • Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
  • Ensure compliance and completion of necessary compliance related training.
  • Impact the operational and risk activities and related results for the RB role within the Banking Center.
  • Adhere to all Banking Center Risk Assessment and Compliance Standards.
  • Control and mitigate losses by following policies and procedures.Customer Experience Management:
    • Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
    • Lead and oversee banking center activities in the absence of Banking Manager.
    • Consistently assess needs and add value to customers and prospects.
    • Educate and fulfill customer requests, routine and complex.
    • Resolve customer complaints.
    • Maintain and add value to deepen existing relationships.
    • Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
    • Must successfully complete Comerica Platform Training Program.
    • Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
    • Perform routine Teller transactions as needed.
    • Maintain customer confidence and protects bank operations by keeping information confidential.Partnership:
      • Consistently impact the efforts that improve Banking Center Collaboration.
      • Identify opportunities to add value to customers by introducing them to partners.
        
        Position Qualifications:
        • Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 2 years of customer service experience.
        • 1 year of consumer/sales experience
        • 1 year of personal computer, systems data entry or internet search experienceCypress Station
          7:45 am - 5:15 pm Monday - Thursday, 7:45 am - 6:15 pm Friday; 8:45 am - 12:30 pm Saturday; Must be able to work a flexible 40 hour week during the times listed

Keywords: Comerica Bank, Houston , Relationship Banker, Other , Houston, Texas