Network Administrator
Company: Meriplex Communications
Location: Houston
Posted on: March 19, 2023
Job Description:
Are you ready to make your impact on a rapidly growing company?
Meriplex is a managed technology solutions provider that enables
transformation by combining secure, innovative technology with
advanced expertise. We are looking for motivated individuals to
grow their career with us as we aim to become the nation's largest
managed technology services provider. The Network Administrator
will support UCaaS/VoIP, Velocloud SD-WAN, Firewall, Switch, Route,
Wireless, Microsoft Servers, and VMware environments by applying
in-depth level of networking skills to solve common and complex
technical issues through detailed analysis, gathering business
requirements, making recommendations, participating in the design
and implementation of network and VoIP solutions. Key
Responsibilities/ Duties: -
Provide professional IT support to
customers with a focus on customer service aimed at high renewal
rates. Manage internal and external client expectations. Perform
customer follow-up to verify final resolution and determine
satisfaction level. Ensure teams meet the expectations of customer
Service Level Agreements (SLA). Maintain awareness of all
outstanding customer pre- and post-delivery issues and provide
status to clients as necessary. Drive problem investigations and
resolution as required Function as frontline technical resource for
"best practice" solutions and update stakeholders on service
operations. Provide guidance & leadership to junior Network
Analysts, Network Professionals and Systems Administrators Assist
with Managed Services Operations Center requests and trouble
tickets on an as needed basis or on a scheduled rotation basis
Provide support for customer networks across multiple technologies
and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper,
Fortinet, Microsoft, VMware, and more Knowledge, Skills, and
Abilities: -
- Able to work within a customer oriented, positive team
environment.
- Strong verbal and written communication skills.
- Ability to convey complex ideas to technical and non-technical
audiences.
- Excellent problem solving, troubleshooting, and debugging
skills.
- Excellent written and verbal communication skills. Education/
Experience: - -
- 5+ years of professional IT experience
- Hands on experience installing, upgrading, and maintaining
UCaaS/VoIP products
- Hands on experience with Routers, Switches, Wireless and
Firewall technologies.
- Advanced Administration and Troubleshooting of Windows Server,
Windows 10, VMware, Exchange Server, Data Backup technologies, SAN
technologies,
- Advanced network troubleshooting Work Schedule:
This team operates 24/7 - workday and
after-hours shifts are available, Monday-Sunday. Travel may be
required. Physical Demands: - - Sedentary Work - Exerts up to 50
pounds of force occasionally, a negligible amount of force
frequently, and/or constantly having to lift, carry, push, pull or
otherwise move objects, including the human body. Sedentary work
involves sitting most of the time. - - Disclaimer: - The above
information in this description has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job. -
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Keywords: Meriplex Communications, Houston , Network Administrator, Other , Houston, Texas
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