Microsoft Teams Engineer

Company: Excell
Location: Houston
Posted on: March 19, 2023

Job Description:

Job Description

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

Our client is seeking a qualified Microsoft Teams Engineer to join their team onsite in Houston, TX. This will be a 12 month contract opportunity. This Engineer will be responsible for overseeing the technical details, managing, supporting the MS Teams and MS Outlook environment for our client's Americas region.

Scope of Activity and Responsibilities:

• Pro-actively monitor and manage AMR's MS Teams environment
• Troubleshoot MS Teams and Outlook Incidents
• Utilize our client's tools to monitor and manage the MS Teams Environment
• Serves as an escalation to the Offshore MS Teams Engineers
• Support for new technology rollout or Transform Project data collections
• Perform first check in case of incidents
• Liaise with service desk to create and follow-up tickets
• Submit incidents and change requests
• Focal contact for all Major MS Teams Issues within the Americas Regions
• Incidents tickets and service request ticket resolution within agreed SLA's
• Analyze vulnerability and compliance reports received from the scanning team and remediate in line with our client's procedure for network platform vulnerabilities
• Provide customers with IT support via desktop solutions, chat functions, emails and calls
• Assist customers with account setup
• Following up on technical queries and providing prompt feedback Required Skills and Qualifications:
  • Minimum 5+ years of experience managing and maintaining MS Teams
  • Some understanding of Skype for Business
  • Technical skills to collaborate with the VoIP team on configuring and troubleshooting Enterprise Voice Issues
  • Past experience in executing Infrastructure or End user services projects
  • Experience working with Microsoft Engineers on case escalations
  • Proven communication skills when working with other technical towers to work out issues
  • Strong leadership skills when troubleshooting across multiple platforms and working out technical issues for project planning
  • Strong cultural awareness
    
    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Keywords: Excell, Houston , Microsoft Teams Engineer, Other , Houston, Texas