Bilingual Customer Care Representative

Company: Resource Staffing
Location: Rosenberg
Posted on: March 19, 2023

Job Description:

Bilingual -Customer Care Representative $15.50/hr. - -Rosenberg, Texas 77471 Monday - Friday 8 am - 5 pm Temporary Assignment - - - - - - - - - - - - - - - - - - - - - - - - - We are seeking a BILINGUAL Customer Care Representative to assist a busy environmental water company located in Rosenberg, Tx. This is a temporary position. In this role, you will -effectively manage a large number of incoming customer calls regarding the user's utility account by identifying and addressing the needs of the customer. Bilingual Customer Care Representatives are trained -regarding -communication -procedures, guidelines, and practices -so they can -provide customers with excellent service. We prefer candidates who have some background in customer service, utility experience or call center. - Customer Service Representative Duties and Responsibilities:

• Listen, document, and help resolve conflicts with -customers
• Answer questions or handle -incoming calls -from -customers
• Field phone calls, emails, and chat requests
• Provide information to customers about account status -
• Update -the -database regarding utility accounts and -payments -Customer Service Representative Requirements and Qualifications:
• High school diploma or equivalent
• MUST BE FULLY BILINGUAL IN SPANISH AND ENGLISH
• Customer care or call center experience -
• Experience with high volume of incoming calls -
• Strong phone contact handling and effective listening skills
• Excellent communication skills (verbal and written)
• Previous utility experience is a plus
• Strong typing or data entry is -needed Benefits:
• Weekly Pay Periods and Direct Deposit
• Relax on the -weekends -Apply today! -About Resource Staffing Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you toapply today. #HG

Keywords: Resource Staffing, Houston , Bilingual Customer Care Representative, Other , Rosenberg, Texas