Technical Documentation Specialist

Company: Region 4 Education Service Center
Location: Houston
Posted on: March 19, 2023

Job Description:

This position is fully grant-funded with a grant end date of August 31, 2024.

Title: Technical Documentation Specialist

Classification: Administrative/Professional

Exemption Status/Test: Exempt

Job Grade: 4

Department: Business and Operations Solutions

Reports To: Director

Job Goal:

Collaborate with stakeholders to define, address, and produce business and training requirements. The Technical Documentation Specialist will serve as the liaison between customers and our development team for the Texas Education Exchange to collect, clearly document, and communicate both technical and non-technical information and training resources, ensuring that the delivered solution satisfies business requirements.

Qualifications:

Education

Bachelor's Degree

Experience

3 years of proven working experience in technical writing of processes, systems requirements, and training documentation.

Special Knowledge and Skills

* Outstanding collaboration skills
* Strong computer, IT operations or software background
* Exceptional written and verbal communication skills, including the ability to communicate highly technical concepts to a non-technical audience
* Solid critical thinking and analysis skills, including being able to define the "What" and "How" of a situation and understand the risks, rewards and opportunities presented to stakeholders
* Excellent problem-solving skills
* High level of organizational skills and attention to detail

Preferred Experience and Qualifications

* Working knowledge of agile methodologies
* Working knowledge of AWS or Amazon tools
* Working knowledge of multiple documentation tools (e.g. Jira, Confluences, Salesforce)
* Effectiveness in a fast-paced, constantly evolving environment while collaborating across support, product development, and marketing teams to define, manage, and prioritize tasks.
* Proven track record of prioritizing and contributing to multiple projects simultaneously while ensuring technical accuracy and fact checking, adherence to documentation standards, and a timely delivery of all work products

Major Responsibilities:

* Research, write, and edit customer-facing content that encourages customer service and inspires customer engagement by building trust in the Texas Education Exchange experience.
* Work with Texas Education Exchange stakeholders to keep up-to-date with rapidly expanding product features and understand documentation needs and requirements to support customer support excellence.
* Communicate, translate and simplify business requirements to ensure buy-in from both internal and external customers.
* Work with the Texas Education Exchange stakeholders to maintain a unified organizational voice.
* Ensure that all Texas Education Exchange documentation is in compliance with any standards and branding guidelines developed.
* Control access to documents, remove documents that are obsolete, and maintain document version integrity.

Supervisory Responsibilities:

None

Physical Demands/Environmental Factors/ Mental Demands:

Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional lifting and carrying (up to 15 pounds); may work prolonged and irregular hours; work with frequent interruptions; maintain emotional control under pressure.

Keywords: Region 4 Education Service Center, Houston , Technical Documentation Specialist, Other , Houston, Texas