Service Advisor - Lone Star Chevrolet
Company: Sonic Automotive
Location: Houston
Posted on: May 27, 2023
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Job Description:
Company Description
At Lone Star Chevrolet, a Sonic Automotive family dealership,
you'll find the opportunities, resources, and support you need to
grow and develop professionally. Our 100+ dealerships are concerned
with more than moving inventory; they're committed to your success
and invested in your future. So read on, and consider a rewarding
career with Sonic Automotive, Inc.
Job Description
Purpose:
---The Service Advisor is responsible for scheduling service work
in the service department and for selling additional needed service
to customers.
Duties and Responsibilities:
---Schedules service appointments. Obtains customer and vehicle
data prior to arrival when possible.
---Greets customers in a timely, friendly manner.
---Provides a complete and accurate written cost estimate for labor
and parts. Establishes "promised time".
---Checks on progress of repair throughout the day. Contacts
customers regarding any changes in the estimate or promise time,
explains cost and time requirements in detail, and gets proper
authorization before any additional repairs are performed.
---Test-drive the vehicle or refer to the test technician as
necessary.
---Maintain Customer Satisfaction Index rating at least comparable
to that of the manufacturer, zone or branch average.
---Advise customers on the care of their cars and the value of
maintaining their vehicles in accordance with manufacturers'
specifications, using maintenance menus.
---Maintains a dealership-prescribed standard for "hours per
customer repair order written."
---Understands and follows federal, state and local regulations,
such as those governing the disposal of hazardous wastes, OSHA
right-to-know, etc.
---Follows all company safety policies and procedures, and
immediately report any and all accidents to a manager or
supervisor.
Qualifications
---
Qualifications:
---High school diploma or the equivalent.
---Ability to read and comprehend instructions and information.
---Two years of experience in a dealership position.
---General knowledge of vehicle mechanical operations.
---ASE certification preferred.
---Sales experience preferred.
---Professional personal appearance.
---Excellent oral and written communication skills.
---All applicants must be authorized to work in the USA
---All applicants must perform duties and responsibilities in a
safe manner
---All applicants must be able to demonstrate ability to pass
pre-employment testing to include background checks, MVR, drug
test, credit report, and valid driver license
Additional Information
It's time to make the most important move of your careerFrom our
cooperative, team-based approach, to our more than 1,000 internal
advancements each year, it's easy to see the difference. When you
join our organization, you'll enjoy comprehensive training,
competitive compensation, and unparalleled benefits. Simply put,
you'll experience the best that a career in the automotive industry
has to offer.
Keywords: Sonic Automotive, Houston , Service Advisor - Lone Star Chevrolet, Other , Houston, Texas
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here to apply!
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