Major WE Customer Success Mgr
Company: Windstream Corporation
Location: Houston
Posted on: May 28, 2023
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Job Description:
Description
The Enterprise Customer Success Manager is responsible for
establishing and building customer relationships and promoting
customer adoption of our products & solutions. The Customer Success
Manager ensures customers are satisfied with services and are
realizing the value of their investment in Windstream. The role
proactively engages customers to provide product and feature
updates, helps customers increase usage of product features,
facilitates product training, and identifies opportunities to
deepen and expand customer relationships based on real-time
insights into customer needs.
The Customer Success Manager also orchestrates issue resolution on
behalf of the customer and is often the primary point of contact
working with other teams behind the scenes to deliver on the
customer promise. The Customer Success Manager will play a key role
in migrating customers to advanced access methods and driving
increased uptake of SDWan and UCaaS through a solution focused
mindset based on a deep understanding of a customer's unique
technical requirements and needs. The Customer Success Manager will
partner closely with Enterprise Sales Executives within their
shared geographic region.
The joint Sales and Customer Success team will co-develop customer
plans and prioritize opportunities. Key aspects of the role
include:
The ideal candidate will have:
Pay Statement
Actual base pay for this job will depend on the candidate's primary
work location and other factors, such as relevant skills and
experience.
Pay Statement
Actual base pay for this job will depend on the candidate's primary
work location and other factors, such as relevant skills and
experience.
Qualifications - External
Minimum Requirements:
College degree and 5+ years related experience; or 9+ years
professional level related experience; or an equivalent combination
of education and professional related experience.
Windstream DEI&B Statement:
Connecting people in a world of infinite possibilities. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. The diverse voices of our employees fuel
our innovation and the inclusive, equitable culture we are building
fosters belonging and empowers each one of us to create amazing
customer experiences.
Our Employee Resource Groups:
WinVets - Veteran Employee Resource Group
WOW - Women Employee Resource Group
WINPRIDE - LGBTQ+ Employee Resource Group
WBPN - Black Professional Resource Group
WARG - Ability Resource Group
LaFamilia -Hispanic Resource Group
EEO Statement
Windstream is an equal opportunity employer. At Windstream, we
celebrate the authenticity and uniqueness of our people and their
ideas. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age,
national origin, genetic information, protected veteran status,
current military status, disability, sexual orientation, gender
identity, marital status, creed, citizenship status, or any other
status protected by law, and to give full consideration to
qualified disabled individuals and protected veterans. The diverse
voices of our employees fuel our innovation and our inclusive
culture. Employment at Windstream is subject to post offer,
pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary
work location and other factors, such as relevant skills and
experience. Qualifications College degree and 5+ years related
experience; or 9+ years professional level related experience; or
an equivalent combination of education and professional related
experience. Primary Location: US-Texas-Virtual Office TX 1.00Other
Locations: US-Texas-San Antonio, US-Texas-AustinWork Locations: San
Antonio 14100 San Pedro Av 14100 San Pedro Ave Ste 500 Pacific Plza
Bldg San Antonio 78232-4362Job Category: Customer SuccessEEO
Statement: Windstream is an equal opportunity employer. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, genetic information, protected
veteran status, current military status, disability, sexual
orientation, gender identity, marital status, creed, citizenship
status, or any other status protected by law, and to give full
consideration to qualified disabled individuals and protected
veterans. The diverse voices of our employees fuel our innovation
and our inclusive culture. Employment at Windstream is subject to
post offer, pre-employment drug testing.
Keywords: Windstream Corporation, Houston , Major WE Customer Success Mgr, Other , Houston, Texas
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