Facilitation Instructional Designer

Company: Stellantis Financial Services US
Location: Houston
Posted on: May 28, 2023

Job Description:

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.Job SummaryThe Facilitation Instructional Designer is responsible for the design and development of learning solutions that enable employees to achieve their performance goals. He or she will consult with leadership to guide learning decisions, define learning outcomes, and design and develop effective, engaging, and integrated learning experiences. This role specializes in classroom and virtual instructor-led design and facilitation.Essential Duties and Responsibilities include the following. Other duties may be assigned. Collaborates with leadership team and subject matter experts (SME) to design and develop relevant, engaging, educational learning materials that are practical, motivational, and enhance business performance Collaborates with Talent Development (TD) team members, manager(s), and/or other leadership to create quality training deliverables; designs instruction that reflects an understanding of the diversity of learners and groups of learners Designs and develops comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, instructor-led, virtual, etc.), to meet business and performance objectives Customizes and content design and development, particularly in modern learning techniques, including but not limited to virtual delivery, storyboarding and scripting. Regularly assesses, adjusts, and creates learning materials to ensure learning solutions are up-to-date and ensure learning objectives are met; provide enhancements and revisions to existing materials based on SME/stakeholder feedback Evaluate training and development programs and measures results. Create and implement evaluation plans to demonstrate business impact of training initiatives Actively participates in and/or facilitates in-person or virtual meetings to support learning projects Facilitate in-person or virtual training sessions Diagnoses and escalates risks to design projects to appropriate leadership and stakeholders Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time May supervise up to 5 employees Maintains deep understanding of current knowledge of latest industry tools and processes Other duties as assigned Competencies To perform the job successfully, an individual should demonstrate the following competencies: Attention to detail ability to work accurately and to identify, analyze, prevent and solve problems. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills Ability to work with others, ability to gain credibility, provide effective customer service and foster positive working relationships with internal and external stakeholders. Oral Communication Able to translate, summarize, and communicate complex ideas and clearly articulate concepts to multiple audiences. Written Communication Excellent writing, proofing and editing skills. Writes clearly and informatively, strong skills in design theory, copywriting and storytelling. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Planning/Organizing - Uses time efficiently; able to perform and prioritize multiple tasks seamlessly; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance. Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Must have 5 years experience designing and developing training curriculum for in-classroom and virtual delivery and not less than 5 years experience working with eLearning developers to develop and design eLearning modules for asynchronous delivery. Preferred experience:1. Indirect auto lending training2. Design training experience with a CRM, LOS system3. Design training experience for sales, credit and funding in indirect auto lending Design Skills: Excellent grasp of adult learning theory, educational models, and eLearning/instructional design principles. Demonstrated ability to translate business needs into high-impact learning objectives that enhance business performance. Ability to translate, summarize, and communicate complex ideas, and clearly articulate technical concepts to multiple audiences; experience with design thinking, leading and creating innovate design. Demonstrated experience creating knowledge documents, including job aids, reference guides, manuals, facilitator, and participating guides, etc. Communication Skills: Demonstrated ability to translate business needs into high-impact learning objectives that enhance business performance; Excellent written and verbal communication skills with ability to communicate technical concepts to multiple audiences; strong skills in design theory, copywriting, storytelling, and presenting Interpersonal Skills: Strong interpersonal skills with the ability to work with all levels of management and employees; ability to gain credibility, provide effective customer service, and foster positive working relationships with internal and external stakeholders. Design tools: Demonstrated experience creating knowledge documents, including job aids, reference guides, manuals, facilitator, and participant guides, etc. Experience working with learning management software (LMS); Computer Skills Proficiency with Microsoft Office MS Excel, MS-Word, MS PowerPoint, MS Outlook etc. Other Skills: Ability to implement change management principles to communicate change initiatives to all levels of employees. Experience working on Agile development teams, including use of SCRUM philosophy, Trello boards and Miro. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time. Stellantis Financial Services, Inc. (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.#li-remotePDN-99132256-f5b7-47ab-ae39-1fa8dcf50650

Keywords: Stellantis Financial Services US, Houston , Facilitation Instructional Designer, Other , Houston, Texas