Theatre Team Member
Company: Cinemark
Location: Webster
Posted on: May 28, 2023
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Job Description:
Now Hiring Immediately!
What We Can Offer You:
Every team member deserves the star treatment! Each career comes
with a variety of benefits for both hourly and salaried team
members. *Benefits may vary by career category, see career listing
for exact details*
* Employee Discount
* 401k
* Growth Opportunities
* Education Assistance
* Health Benefits
* Parental Leave
* Paid Time Off
Cinemark Team Members create a welcoming environment for our
Guests. A Team Member is quick, accurate, and knowledgeable about
movies, special events, upcoming attractions, pricing, promotions,
etc. This individual enforces movie studio and theatre admission
policies. Knowing that great tasting snacks complements the
moviegoing experience, a Team Member strives to ensure the highest
quality in everything served. Being familiar with the operation,
this individual will answer guest questions and makes them feel
comfortable, while ensuring a quality listening and viewing
experience. Team Members may be asked to work cross functionally as
an Usher, Box Office Cashier or Concessionist as staffing needs
require. Team Members must be able to perform the essential job
functions of these positions.
A Day in the Life of a Theatre Team Member:
The essential duties and responsibility of a Theatre Team Member
include, but are not limited to, the following:
* Greets Guests with a smile in a timely and professional
manner
* Operates Cinemark's POS system for all transactions completed on
assigned register, including proper cash balancing, distributing
correct inventory and tickets associated with each sale, properly
logging off when away from register, reporting any concerns to
management (including unauthorized use of assigned register),
etc.
* Properly utilizes Personal Protective Equipment while completing
position-specific tasks
* Voids passes, coupons, and discount tickets after the transaction
has finished and processes any refunds when necessary with the
required forms
* Verifies tickets at podium and directs Guests to an
auditorium
* Ensures tickets are sold in accordance with the MPAA rating
system, studio admittance policy, and company policy
* Provides pricing, movie, specialist event, alternative movie
selections, and general theatre information
* Responds to phone calls and questions from Guests in a
professional and quality customer service manner
* Conducts theatre inspections to monitor movie presentation and
sound quality, watch for film and content theft, and help maintain
a safe quality environment within the auditoriums
* Keeps theatre property clean and free from debris (lobby, aisles,
restrooms, auditoriums, exits, parking lot, etc.)
* Prepares food and properly operates cooking, warming, and popping
equipment
* Consistently wipe down and sanitize Employee high-contact areas
within our auditoriums and restrooms such as non-food surface
areas, entry door handles, handrails, armrests, cupholders,
seating, recliner trays, and recliner operation buttons, sink
faucets, fixture flush handles, soap dispensing unit buttons,
partition handles and locking mechanisms, baby changing stations,
etc
* Consistently wipe down and sanitize Guest services areas,
countertops, point of sale equipment, PCI equipment, microphones,
windows, ticket printers, kiosks, counters, card readers,
terminals, counterfeit detectors, door handles, faucets, and any
other areas that are highly touched by a Guest or Team Member
* Complies with all local, state, and federal food safety laws
* Attends a mandatory Shift Huddle (team discussion) at the start
of or during the shift
* Consistently ensures and promotes adherence to proper social
distancing guidelines
* Adapts to the frequency and scope of required cleaning tasks
* Monitors safety and security issues (trip hazards, lighting,
suspicious persons, etc.) and reports to management
* Instructs and calms Guests in the event of an emergency
* Assists with all opening and closing duties as assigned by
management
* Performs other work-related duties as assigned
What You Will Need to Have:
* Must be at least 16 years of age
* Completes basic food handling training and obtains any local or
state mandated certification, health card, or food handlers permit
where required
* Availability to work flexible hours which include evenings,
weekends, and holidays
* Requires regular and consistent attendance
* Has an energetic and friendly attitude during each shift
* Provides excellent Guest service
* Interpersonal skills include the ability to communicate (verbal
and written) with all ages, genders, and personalities. Must be
able to effectively and regularly converse in and comprehend
English
* Ability to work in a team environment and independently
* Ability to take and follow direction
* Responds with a sense of urgency
* Accurate cash handling and basic math skills
What You Physical and Environmental Requirement You Will Need to
Have:
* Frequent bending, kneeling, and lifting up to 50 lbs.
* Frequent standing, walking and reaching
* Ability to carry, push, and pull objects
* Noise level may be moderate to high at times
* Be able to work in a standing position for extended periods of
time
* Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential
functions.
DISCLAIMER: This job description is intended only as a general
guideline of your duties and responsibilities at Cinemark and is
not a legally binding contract. Cinemark reserves the right to
amend, change or terminate the job description, as it deems
appropriate. Any change amendments, or modifications may be
implemented even though they have not been communicated, reprinted
or substituted in this job description.
All Cinemark theatres are designated smoke-free workplaces. This
includes vapor, electronic, conventional, cigars, etc.
Cinemark USA, Inc. is an Equal Opportunity Employer
Keywords: Cinemark, Houston , Theatre Team Member, Other , Webster, Texas
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