Service Advisor
Company: Russell & Smith Ford
Location: Houston
Posted on: May 28, 2023
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Job Description:
Service Advisor - Ford
Ford
Houston, Texas
Service Advisor Ford
Our Service Advisors are the face of our service department. That
means greeting every customer with a smile and using your customer
driven personality to understand their repair needs while making
them feel confident that these repair needs will be met. You'll
also act as a liaison between the customer and our Service
Technicians, ensuring you are keeping the customer up to date on
repair times, estimates, and when the vehicle is ready for pick
up.
On a typical day, this will include:
Upselling additional services using low pressure, high integrity
methods
Providing accurate repair/maintenance estimate
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of
progress, and notifying customers when vehicles are ready for pick
up
Reviewing and explaining repairs and associated costs with
customers
Handling minor customer concerns and complaints and keeping Service
Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance
with dealership standards
The Rewards:
A competitive salary
A great working environment where you'll be supported by your
team
Medical, Dental & Vision Insurance
401K Retirement Savings Plan
PTO
Discounts on vehicle purchase
Advancement opportunities for high performers
The Requirements:
Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable
Benefits
Benefits include medical and dental insurance, 401K retirement
savings plan, vacation time, holiday and company paid continuing
education and training. Our company maintains a strong policy of
equal opportunity for all associates. We hire, train, promote and
compensate associates on the basis of personal and professional
competence and potential for advancement without regard to race,
color, religion, sex, national origin, age, marital status,
disability or citizenship, as well as other classifications
protected by applicable federal, state or local laws.
About our Company
At Russell & Smith, we strive to provide outstanding service in all
areas of our dealerships in Houston, from the showroom to the
service center. We believe our employees are our greatest asset! As
such, we treat all employees with respect and appreciation for
their contributions to the Company.
If you're looking for a rewarding career using your outstanding
customer service skills, apply today.
Russell & Smith Auto Group is an Equal Opportunity Employer
Keywords: Russell & Smith Ford, Houston , Service Advisor, Other , Houston, Texas
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