Network Operations Specialist

Company: INSPYR Solutions
Location: Houston
Posted on: May 28, 2023

Job Description:

Title: Network Operations SpecialistLocation: Jersey Village, Houston, TXDuration: Contract to HireWork Requirements: US Citizen, GC Holders, or Authorized to Work in the US. Candidates represented by sub-vendors will not be considered for this position. Qualified candidates may send a copy of their resume (Word Format) to Slater Davidson at sdavidson@inspyrsolutions.com. Job Description: Genuent is seeking a Network Operations Specialist for one of its premier midstream oil & gas clients in the Houston area. This person will work in a NOC environment and will be responsible for monitoring, debugging, and resolving tier-one and tier-II Cisco infrastructure issues (routing, network hardware/software failure, configuration, WAN outages, firewalls, and performance issues).Responsibilities Use and maintain Network management tools (Cisco Prime, Cisco WAAS, Cisco DNA, Cisco IWAN, Citect, SolarWinds, Live Action, NetScout, Cisco APIC, etc.) to monitor and maintain all IT network infrastructure hardware/software and applications. Monitor, debug, and resolve tier-one and tier-II Cisco infrastructure issues (routing, network hardware/software failure, configuration, WAN outages, firewalls, performance issues). Serve as first- and second-line support for Pipeline Operations Control desk issues related to phone systems, SCADA servers/systems, remote SCADA devices, and network support infrastructure. Maintain and supported configuration management for failed Cisco infrastructure. Monitor, manage, and resolve all data network circuits (DS3, T-1, DS0s, DSL, MPLS, VPN, VSAT, BGAN, LTE, radio links, etc..) outages, wan utilization, and packet errors. Monitor, debug, and resolve all tier one and tier two Windows server environments based on IT standards and application/business requirements. Monitor debug and resolve all data center environmental management systems. Monitor and validate the functionality of IT-supported applications. Monitor, debug, and resolve tier one and tier two remote SCADA and plant control network problems. Manage Support Center ticket escalations concerning server administration, network infrastructure, Pipeline Control Desk, and IT applications issues. Support and maintain all Network Operation Center documentation (procedures, processes, and vendor information). Maintain ownership of NOC trouble tickets until the problem is resolved. Support and manage report generation for network infrastructure, administration, performance, and trouble ticketing. Debug network and application issues with sniffer tools to identify and resolve tier-three issues. Support and maintain critical SCADA network and domain infrastructure environment. Perform Support Center role during non-business hours. Follow strict IT Security policies. Process replacement devices for failed equipment in the field. Perform other duties as delegated by IT Management. Knowledge and Experience Experience supporting SCADA systems and servers is preferred. Associate's/bachelor's degree or equivalent education and/or work experience required. CCNA preferred or equivalent experience A minimum of 4 years of experience in supporting enterprise Cisco Network is preferred. A minimum of 2 years of experience in supporting enterprise Microsoft operating-related systems is preferred. Strong knowledge of Microsoft Server operating systems. Experience with Network management tools including Cisco Prime, Cisco WAAS, Cisco DNA, Cisco IWAN, Citect, SolarWinds, Live Action, NetScout, and Cisco APIC is preferred. Experience in data circuit issues (DS-3, T-1, MPLS, VSAT, LTE, Microwave) is preferred. Experience in configuring and troubleshooting Cisco routers, switches, firewalls, access points, and Nexus devices. Strong customer service skills are required. Knowledge of scripting and programming skills such as Python, JS, PowerShell, or C# is preferred. Excellent oral and written communication skills. Must possess strong analytical abilities to troubleshoot server and network hardware/software issues at all layers of the OSI model. Ability to work well individually or in a group and share information. Ability to analyze packet captures from NetScout or Wireshark. Our benefits package includes: Comprehensive medical benefits Competitive pay, 401(k) Retirement plan ...and much more! About INSPYR Solutions: As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. PDN-990b15bc-c3be-41bd-b4d8-d0f46c4d1a12

Keywords: INSPYR Solutions, Houston , Network Operations Specialist, Other , Houston, Texas