MyChart / Ambulatory Epic Application Specialist (Mid-Senior Level)

Company: The University of Texas Health Science Center at H
Location: Houston
Posted on: May 28, 2023

Job Description:

MyChart / Ambulatory Epic Application Specialist (Remote) )MyChart / Ambulatory Epic Application Specialist (Remote) )Location: Texas Medical Center-Houston, TexasHotCategory: Information TechnologyMcGovern Medical School at UTHealth HoustonRequisition #: 23000078We are looking for an Epic Application Analyst who will be primarily focused on MyChart and EpicCares Ambulatory module. Responsibilities will also possibly extend to EpicCare mobile apps modules Haiku and Canto. This will be classified as level II-IV depending on experience combined with education and number of certifications. The employee will be responsible for the ongoing design, build, testing, validation and ongoing support of EpicCares MyChart and Ambulatory modules across the health care system. This analyst will need to work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems. The employee will be heavily involved in ongoing application support i.e. break fixes, handle enhancement/optimization requests, quarterly Epic upgrades. Application Analyst will work with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Analyst will be also be cross trained to become proficient in multiple applications, and have the opportunity to branch into other areas and disciplines in Epic. This position will primarily work remotely from home, but employees will need to reside in or plan to relocate to the state of Texas within three months of hire. This is a full-time role that is eligible for all UTHealth benefits including outstanding healthcare options as well as participation in a pension plan run by the State of Texas. The home office is in our UTHealth Professional Building in the heart of the Texas Medical Center.Please note:Applicants will need to already be Epic Certified in MyChart and/or Ambulatory modules to be considered. This is an intermediate to advanced level role that will need to hit the ground running.What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.Once you join us you wont want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:100% paid medical premiums for our full-time employeesGenerous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)The longer you stay, the more vacation you'll accrue!Longevity Pay (Monthly payments after two years of service)Build your future with our awesome retirement/pension plan!We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...Free financial and legal counselingFree mental health counseling servicesGym membership discounts and access to wellness programsOther employee discounts including entertainment, car rentals, cell phones, etc.Resources for child and elder carePlus many more!Position Key Accountabilities:Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s) including MyChart and Epic Ambulatory, and how they integrate with other applications.Works cohesively with stakeholders to provide system support including analysis, build, and testing of requested changes, and analysis of new functionality of applications.Reviews, builds, tests and implements new functionality via System Upgrades and Special Updates.Works and manages multiple tasks independently.Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines mitigation plan for resolution with minimal guidance.Develops and documents internal procedures to use in conjunction with Epic applications.Meets build deadlines as communicated by Application Director.Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.Assists Application Director in developing build timelines and project plans as communicated by leadership.Performs unit testing of application configurations and build in appropriate non-production environments, to identify defects and create resolution plans accordingly.Participates in the creation of relevant and meaningful test scripts for application, integrated, and end user acceptance testing.Performs testing in a structured manner, follows any defined test scripts, and documents results.Performs unit testing of application configurations and build in appropriate non-production environments, identifies issues and potential solutions.Creates and maintains documentation for change management including cost estimation, project documentation, communication, and training plans.Collaborates across teams to ensure process design, interface development, testing, and end user training are performed to quality standards.Independently performs basic project management activities for the development and implementation of system changes and small to medium projects.Develops applications specific reports; provides technical specification and assistance to report developers as needed.Performs other duties as assigned.Certification/Skills:--- Need to already by certified in Epics MyChart and/or Ambulatory Modules.--- Superior customer relation skills including leading and participating in group sessions and reaching consensus.--- Familiarity with project lifecycle and project management methodologies for software management.--- Ability to plan and manage projects of various size; their tasks, dependencies, team members, other resources, and timeline.--- The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design relatively systems and programs that cross department/divisional lines.--- Active Epic certification in at least one Epic module or must receive Epic certification/certification-level proficiency for applicable module(s) if you are missing any required by the position. Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within 6 weeks after completion of training or within a pre-determined 6 week timeframe.Bachelor's degree in computer science, business or a related discipline; equivalent years of related experience in health care or information technology will be considered in lieu of degree.Four (4) years of experience in a health care related field required. One (1) year of experience supporting one or more Epic modules preferred. Large scale health care systems planning and implementation experience on application software products preferred.Physical Requirements:Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.Security Sensitive:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code - 51.215Residency Requirement:Employees must permanently reside and work in the State of Texas. Remote workers not in Texas will need to plan to relocate within three months of being hired, or gain specific allowance from UTHealth Houston to work in another state.If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!University of Texas Health Science Center at Houston (UTHealth)Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston's Health University and Texas' resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university's primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children's Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.Equal Employment Opportunity StatementUTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.UTHealth has adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.In addition, all UTHealth employees who are assigned to work at a location that is subject to the affiliated partner's hospital, clinical offices, or agency are required to abide by UTHealth's rules and regulations, as well as the affiliate's rules and regulations, including COVID-19 vaccination and safety requirements.

Keywords: The University of Texas Health Science Center at H, Houston , MyChart / Ambulatory Epic Application Specialist (Mid-Senior Level), Other , Houston, Texas