Spa Coordinator

-Greet and welcome guests in the warmest manner.
-Communicate with the guest in a clear and professional manner.
-Provide assistance to the guests at all times.
-Explain, sell, and book treatments.
-Must have great telephone skills and follow all Post Oak Hotel telephone etiquette and guidelines
-Must be adaptable and accountable for all actions.
-Ensure a warm friendly welcome to all guests at all times. Greets all guests upon arrival.
-Communicate all other necessary information with colleagues (i.e. birthdays, anniversaries, special requests or restrictions, etc.)
-Handle guest comments and concerns in a timely and appropriate manner
-The interest of each guest is of paramount importance.
-Use the guest name appropriately and communicate to all Spa colleagues.
-Aim to give the guests the best possible service and make each guest feel important
-Assist guests with retail merchandise.
-Be knowledgeable on all products and treatments.
-Operate a computer and copier/scanner.
-Handle daily accounting, cash bank procedures and process outgoing mail and packages.
-Handle opening and closing procedures.
-Set up and handle gift cards.
-Read and update the daily log book and communicate relevant information to the staff.
-Follow proper payroll and key card procedures.
-Process all charges accordingly.
-Requisition supplies or place orders accordingly.
-Know your hotel/spa to be able to confidently speak about and sell the spa and other outlets in the hotel.
-Utilize the phone according the Post Oak standards.
-Maintain the cleanliness in all areas of the spa.
-Maintain cleanliness in restroom areas.
-Attend all training sessions required by the hotel and spa.
-Respond properly in any hotel emergency or safety situation.
-Perform other tasks or projects as assigned by hotel management.
-Understand and be fully versed on hotel standards, procedures and guest confidentiality.
-Certified in CPR (Cardiopulmonary Resuscitation).
-Work flexible days/hours as needed based on business demands of the spa/hotel.
-Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by Spa Management.