Company: International SOS
Posted on: November 20, 2023
International SOS delivers customized medical and security risk
management and wellbeing solutions to enable our clients to operate
safely and effectively in environments far from home.
Founded in 1984, we operate in 92 countries providing integrated
medical solutions to organizations with international operations.
Our innovative technology and medical and security expertise focus
on prevention, offering real-time, actionable insights and
on-the-ground quality delivery. We provide clinical services to
include "hands on" direct care at over 800 sites around the world,
many of which include inpatient clinical care capabilities.
With 12,000 staff (including 5,200 medical and behavioral health
providers) our services include the design, deployment, and
operation of healthcare solutions including freestanding surgical
facilities in remote and austere environments, telemedicine
consultation through a wide range of virtual modalities, referrals
to a global network of more than 100,000 vetted providers, and
global aeromedical evacuation. Within our portfolio of companies,
International SOS Government Medical Services (GMS), headquartered
in Houston, Texas provides contracted healthcare support to
Government defense and civil agencies and government contractors,
including support to military exercises and operations, diplomatic
missions, natural disasters, and refugee care.
A. About the role
Ensures the timely completion of an application for initial and/or
re-credentialing by assisting the applicant in submitting all
documentation necessary to process the application. Performs a
variety of credentialing tasks to complete the credentialing
process for Government Medical Service. This position is an
integral part of the credentialing team and is responsible for
following credentialing policies and procedures; maintaining an
accurate physician data base; collecting data; and participating in
development and implementation of changes to the credentialing
B. Key Responsibilities
--- Performs file audits and provides feedback on completed initial
and reappointment credentialing files.
--- Assists in daily data entry to ensure an accurate healthcare
provider data base.
--- Communicates regularly with applicants to complete all
requirements of the credentialing criteria within specified
--- Contacts various primary sources to gather the required
verifications to complete the background investigation via
telephone, fax transmissions, mailings and Internet to ensure rapid
completion of the application.
--- Prepares documentation of all verifications including a summary
of all verified references for each completed credentials file.
--- Assists in the reappointment process; collecting required
information, verifying information, and completing appropriate
follow-up to complete the reappointment application.
--- Meets processing time thresholds consistently and with minimal
--- Maintains a customer-focus attitude, good rapport, and
cooperative relationships. Approaches conflict in a constructive
manner. Helps to identify problems, offer solutions, and
participate in their resolution. Tracks errors and complaints to
assist with process improvement activities.
--- Helps to identify problems, offer solutions, and participate in
--- Maintains the confidentiality of information acquired.
--- Assumes responsibility for performance of job duties in the
safest possible manner, to ensure personal safety and that of
coworkers, and to report all preventable hazards and unsafe
practices immediately to management.
--- Performs other duties as needed and assigned by the Human
--- Maintains a working knowledge of applicable Federal, State and
local laws/regulations; the Government Medical Services and
Compliance Program and Code of Conduct; as well as other policies
and procedures in order to ensure adherence in a manner that
reflects honest, ethical and professional behavior.
C. Job Profile
Required Skills and Knowledge (Brief description of technical
knowledge or skills needed to perform the job)
--- Must possess two years of post-high school education, training,
or experience in medical credentialing and privileging. Associate
degree in health administration or a related healthcare field
--- One year of work experience in the health care environment and
general knowledge of the health care industry including hospital
settings, physician practices, and managed care organizations.
--- Certified Provider Credentials Specialist (CPCS) preferred.
--- Knowledge and understanding NPDB guidelines, Government Medical
Service policies and procedures, and general licensing
--- Knowledge and experience with database organization and
management, report generating languages, PC's and proficiency in
Windows-based word processing software.
--- Strong communication skills including the ability to correspond
effectively, as well as verbally convey information clearly, listen
actively, and consider varying viewpoints when making decisions.
Strong statistical, analytical and problem-solving skills. Ability
and desire to provide quality service to others. Strong
organizational skills and the ability to provide attention to
detail and thoroughness. Ability to work autonomously and within a
team environment. Must possess the ability to comply with
Government Medical Service policies and procedures.
Required Competencies (Critical behaviours necessary to
successfully perform the job)
--- Ability to build and maintain effective working relationships
and personal credibility
--- Excellent communication, consulting and influencing skills
--- Self-starter; takes initiative and proactively communicates
--- Ability to work under pressure and meet deadlines
--- Collaborative approach working with HR colleagues, cross
functionally and among client groups
--- Assertive, resilient and resourceful
--- Ability to deal with ambiguity and implement best practice in
the absence of a policy or procedure
--- Professional and informed; objective
--- Effective listening skills; ability to assess a situation and
propose reasonable solutions
--- Strong interpersonal skills to work effectively with all levels
of leadership, employees and peers
Required Languages (Brief description of the language skills needed
to perform the job)
--- English required
International SOS Government Medical Services is an equal
opportunity employer and does not discriminate against employees or
job applicants on the basis of race, color, religion, gender,
sexual orientation, gender identity, national origin, age,
disability, genetic information, marital status, amnesty or status
as a covered veteran in accordance with applicable federal, state
and local laws.
Keywords: International SOS, Houston , Credentialing Coordinator, Other , Houston, Texas
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