Account Executive
Company: Vandor Corporation
Location: Humble
Posted on: April 24, 2024
Job Description:
Description: SUMMARY: The Starmark Local, LLC Account Executive,
hereby referred to as Service Center Director, leads and
coordinates all activities of the Local Service Center with the
responsibility of maximum profitability, growth and long-term
success. This position directs the fulfillment of immediate and
long-term needs including, but not limited to, overseeing the daily
workflow of the branch, order processing, marketing, inventory
management, and ensuring high customer satisfaction according to
the established Starmark excellent service standards. This position
is supported by Starmark Local headquarters and reports to the
Starmark Local Sales Manager.ESSENTIAL DUTIES AND
RESPONSIBILITIES:
- Maintains accountability for profit/loss of Center including
constant management of financial strength, opportunities for
growth, efficiency analyses, market opportunities, risk
assessments, annual budgeting, sales forecasting and establishment
of operational goals in collaboration and coordination with
Starmark Local Headquarters.
- Ensures cold calls to grow the business are being made, either
personally or by overseeing a Sales Specialist, to new funeral
homes and crematories within target delivery zones and/or
guides/leads Sales Specialist dedicated to growing the business by
adding new funeral homes and crematories to all target delivery
zones.
- Establishes and builds sustainable relationships of trust
through open & interactive communication with all internal/external
customers (and the public), ensuring that excellent
professionalism, superior quality and strong ethics are constantly
displayed.
- Holds responsibility for all facets of customer satisfaction
from start to finish including responding to requests for
information, identifying customer needs, implementing best possible
solutions, processing orders and following up with
Production/Shipping to ensure on-time delivery.
- Resolves any customer complaints or issues promptly by acting
as a liaison between internal departments and the customer,
coordinating customer refunds and/or exchange of goods, and
reporting errors or miscommunicated information to appropriate team
members through the Quality Reporting Tool.
- Lead and manage an assembly operation of select cremation
products to be located in that same warehouse.
- Orders and manages inventory including placing vendor orders,
receiving goods according to established labeling practices, and
adhering to established minimum and maximum warehouse quantities to
ensure ability to meet customer needs.
- Processing and fulfillment of orders, including pulling the
next day's orders while drivers are making deliveries and acting as
a commercial driver when necessary.
- Schedules and prepares shipments, documents and forms
(including BOL's and preparing/transmission of ASN's if required)
to move products efficiently.
- Plans, prepares and distributes print and digital marketing
materials and correspondence ensuring accuracy, timeliness and
effectiveness.
- Maintains awareness of website content ensuring relevancy and
accuracy.
- Identifies training needs/opportunities and develops and
implements a plan for meeting those needs, both for self through
the Starmark Local Service Center Director Training program and for
all staff, especially focusing on sales development and backdoor
selling techniques.
- Arranges target delivery routes and assists drivers in best
loading and sequencing patterns according to need with a constant
awareness of potential growth, increased efficiencies and minimum
daily product quantities to ensure maximum profitability.
- Accurately collects, records and communicates valid and
complete data at all times, including but not limited to: relaying
information to headquarters, inputting information into established
computer programs (i.e. Syspro) and maintaining customer files
using a CRM system in coordination with Customer Service.
- Establishes, manages and secures clean and orderly warehouse
space (up to 10,000 feet) including obtaining building lease terms,
ensuring all systems (HVAC, sprinkler systems, etc.) are in good
working order, and identifying new lease space at end of any lease
term, as needed.
- Maintains company equipment, phone lines, and licenses
alongside the IT Department to ensure uninterrupted, up-to-date,
secure functionability.
- Manages incoming phone calls, ensuring that they are all to a
singular Service Center phone number owned by Vandor (and not a
personal number) and that the calls are being forwarded or backed
up to another Vandor employee or a personal line when needed.
- Participates as able in weekly Starmark Marketing and Technical
Review Meetings.
- Participates in, leads and ensures location compliance with
safety protocols and programs including annual trainings and
certifications.
- Represents Starmark Local at state funeral association
conventions and additional relevant trade shows as it proves
beneficial.
- Identifies fleet requirements, leasing of vehicles and arranges
any routine or otherwise necessary maintenance according to
need.
- Other duties as assigned that may be required.Requirements:
QUALIFICATIONS:
- Possesses excellent sales, customer service, leadership,
interpersonal and management skills.
- Possesses exceptional organizational skills, attention to
detail and accuracy.
- Understands the need to be flexible with time and availability
for correspondence with customers (even on evenings, weekends and
holidays) due to the possibility of last minute plan changes or
occasional emergency deliveries.
- Possesses ability to multi-task, prioritize and manage time
effectively and delegate responsibilities when appropriate.
- Self-motivated with ability to work independently and within a
team setting.
- Possesses a valid US Driver's License and a clean driving
record. Center Director should also have the capability of
obtaining a Commercial Driver's License (CDL) and any accompanying
required documentation.
- Possesses aptitude to work with and honor funeral directors and
their profession (including sight of corpses).
- Possesses ability to adhere to strict confidentiality.
- Possesses capability of retaining and recalling product
knowledge.
- Possesses above-average Mathematical skills.EDUCATION and/or
EXPERIENCE: - A high school diploma or GED equivalence is required.
Additional formal education and previous funeral service, office,
management, sales, customs regulations/compliance, logistics,
transportation, marketing and manufacturing experience are
preferred.LANGUAGE SKILLS: - Bilingual in English and Spanish
preferred - Has ability to read, comprehend, speak and write in the
English language. - Possesses strong verbal and written
communication skills including phone communication and active
listening.REASONING ABILITY: - Possesses strong reasoning skills,
including the ability to analyze problems and identify, implement
and rationalize solutions. PHYSICAL DEMANDS: The physical demands
described below are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. - Must be
able to safely operate a motor vehicle with capability of obtaining
a CDL (and accompanying legal operating requirements) if not
already within possession. - Must be able to lift 75 lbs., and
otherwise maneuver product weighing up to 200 lbs. using proper
provided equipment (forklift, pallet jack, casket jockey) to
successfully manage inventory and load trucks (upon completion of
forklift training and certification program).WORK ENVIRONMENT: The
work environment described below is representative of the
surroundings an employee encounters while performing the essential
functions of this job. - Works within office and warehouse
environments.Able to travel for conventions, training and/or to
support other locations during times of vacation/need (initially
training no more than one month at another specified Starmark Local
location PM21Compensation details: 50000-60000 Yearly
SalaryPI0051587f4dbe-31181-34255896
Keywords: Vandor Corporation, Houston , Account Executive, Other , Humble, Texas
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