CRM Specialist
Company: Affinity Executive Search
Location: Houston
Posted on: April 26, 2024
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Job Description:
CUSTOMER SERVICE /CRM SPECIALISTLocation: Houston, TexasSummary:
Opportunity for a talented CRM Specialist to lead the customer
relationship management efforts for this growing company. As a CRM
Specialist you will be pivotal in optimizing the CRM system to
enhance customer engagement, streamline sales and marketing
processes and drive business growth.Company: A solutions provider
of packaging materials for food service, flexible packaging, label
and industrial industries with a global presence in the US, India,
Korea and China offering multiple products from the latest state of
the art plants along with dedicated customer service. .
Responsibilities:
Manage and maintain the CRM system to ensure data accuracy,
integrity, and completeness.
Collaborate closely with sales, marketing, and customer service for
timely updates to the CRM with funnel management, reporting and
escalations.
Provide training and support to end-users to ensure they are
proficient in utilizing CRM features and best practices.
Monitor CRM performance metrics and generate reports to track KPI s
and measure the effectiveness of CRM initiatives.
Identify automation, integration, and enhancement opportunities
within the CRM system to improve efficiency and productivity.
Champion a customer-centric approach and drive initiatives to
improve customer satisfaction and loyalty.
Campaign set up and management.
Customer segment creation and management.Requirements:
Three to five years
experience with a deep understanding of CRM platforms such as
Salesforce, HubSpot and Microsoft Dynamics CRM.
Experience with A/B Testing.
Excellent communication skills both written and verbal with the
ability to collaborate effectively internally and with
customers.
Strong analytical and problem-solving skills, with a
detail-oriented approach to tasks.
Ability to prioritize and manage multiple projects simultaneously
in a fast-paced environment.
Familiarity with data management and GDPR compliance
principles.
Experience working in the packaging or plastics industry would be
viewed favorably.Education and Certifications:
Bachelor s degree in Marketing, Communication, Business or a
related field.
Certification in CRM systems and platforms are a plus.
Keywords: Affinity Executive Search, Houston , CRM Specialist, Other , Houston, Texas
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