Deposit Operations Representative
Company: Golden Bank, N.A.
Location: Houston
Posted on: May 2, 2024
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Job Description:
Perform Daily Large Item Review of Inclearing Checks Reconcile
Item Processing outages - Suspense Proof deposit items Process
deposit item adjustment from Chase NCI images Duplicated capture
items Encoding errors Perform Bookkeeping mail and notice delivery
duties. Provide backup support for Chargeback and Return Items
Provide backup support for reconciling daily Cash - Teller
Knowledge of the Bank's current digital banking products/services
offering Provide operational support, including troubleshooting and
issue resolutions, for all digital banking solutions (ACH, Wires,
Remote Deposit Capture, Merchant Card Processing, Bill Pay and
Online/Mobile Banking) Process business and consumer online banking
enrollment including verification of owners and system setup Assist
in research of bill payment transactions using Master software
application. Review daily and monitor activity on the following
reports: Closed account report, Teller file maintenance report
Online Banking Report Backoffice Report Assist password reset and
account reactivation for customers Respond to Customer Service
emails from online banking and bank website Monitor NSF Returned
items reports and OFAC reports from Master software application
Reconcile in house account Contact Jack Henry support to resolve
any Online/Mobile Banking or bill payment issues. Communicate
frequently and clearly with bank's business units for sales and
operational support Quickly answer online customer inquiries via
the phone in a friendly and courteous manner Provide first call
resolution while following strict procedures that meet compliance
guidelines Identify and offer customers the products and services
they need and want to succeed financially Operates as a team
player. Performs other duties and/or projects as assigned. Regular
and predictable attendance and punctuality Employment Type: Full
Time Years Experience: 1 - 3 years Bonus/Commission: No
Keywords: Golden Bank, N.A., Houston , Deposit Operations Representative, Other , Houston, Texas
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