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Customer Experience Associate

Company: Northstar Memorial Group, LLC
Location: Houston
Posted on: June 9, 2024

Job Description:

NorthStar Memorial Group is seeking a Customer Experience Associate for our Home Office in Houston, TexasThis position is responsible for receiving and resolving customer concerns, entering data regarding each call received, and following up with customers regarding the resolution to ensure customer satisfactionCommunicate with people before, during, or after their time of need Handle all customer phone calls (inbound/outbound) with highest level of professionalism Assist customers with information about products and services, placing orders, canceling accounts, filing complaints etcKeep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system Resolve customer complaints and comments, forwarding as necessary to the Customer Service Supervisor Explain contract terms accurately in simple language so that customers can understand the explanation and how it applies to their particular question Follow-up with customers and internal management to ensure the satisfactory resolution of customer services issues Troubleshoot and navigate clients through online portal Complete all tickets within the expected time frame Process overpayment refunds within the expected time frame Process weekly correspondence in Cadence Lockbox Complete necessary balance reports as assigned Bilingual (Spanish and English) highly desirable High School Diploma required; Associates Degree preferred 1 + years of customer service experience 2+ years of administrative support experience Excellent written and verbal communication skills Proficiency in Microsoft Office programs (Outlook, Word, Excel, and PowerPoint) Experience handling difficult situations with confidence and compassion Strong attention to detail, organization, and record keeping skills Valid driver's license To be considered for this opportunity, click the Apply Now link on this page, or confidentially email your resume to nsmgrecruiting@nsmg.comPlease include the title of this job along with the location name for which you are applying in your emailWant to stay informed about new job opportunities at NorthStar? Join our confidential Talent Network to receive alerts with new job opportunities that match your interests! We are an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status#CB

Keywords: Northstar Memorial Group, LLC, Houston , Customer Experience Associate, Other , Houston, Texas

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