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Senior Clinical Support Analyst (IT1205)

Company: Memorial Hermann Health System
Location: Houston
Posted on: January 14, 2021

Job Description:

At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.Job SummaryPosition responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. This individual provides leadership and direction in the deployment of clinical and other ISD initiatives to the facilities.Must be able to demonstrate strong operational knowledge and moderately complex technical skills necessary to analyze current processes and develop re-engineering strategies that align with the business plan. Shares knowledge with junior team members and supports solid operating and technical standards on CSA teams. Must demonstrate the ability to manage multiple projects and understand customer workflow and key critical success factors. Must exhibit a professional attitude and presence. Job DescriptionMinimum QualificationsEducation:College Degreeor equivalent industry experience in Healthcare with IT experienceLicenses/Certifications: (None)Experience / Knowledge / Skills:* Industry training and experience in the implementation of large and complex Information Systems in a Health Care environment* Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design* Experience directing the delivery of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction* Experience in resolving more complex Customer issues* Excellent communication skills* Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.Principal Accountabilities* Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.* Develops tools that measure the efficiency and effectiveness of the position accountabilities.* Identifies clinical and other system application requirements through process and workflow analysis.* Provides leadership to projects assigned to the department.* Assumes responsibility for the success of assigned projects.* Demonstrates in-depth, detailed technical knowledge of application systems and ability to identify and translate process issues impacting patient care.* Lead the integration of individuals into multiple work teams.* Identify the technological advances available in the healthcare industry.* Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.* Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.* Other duties as assigned.

Keywords: Memorial Hermann Health System, Houston , Senior Clinical Support Analyst (IT1205), Professions , Houston, Texas

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