Level Three Technician Network Operating Center - NOC 3

Company: Meriplex
Location: Houston
Posted on: February 23, 2021

Job Description:

Meriplex is a managed IT and SD-WAN solutions provider specializing in intelligent networks, cybersecurity, cloud communications and managed services for the enterprise market. Using a collaborative approach, we provide pioneering, secure and reliable solutions customized to advance business growth.Meriplex has two openings in our Network Operation Centers for two experience NOC career individuals. We are looking for candidates interested in joining a well-established team to help trouble shoot issues with both our customers and providers to resolve voice, routers, and switches trouble tickets.These roles will report to the Director of Managed Services and be part of one of the largest teams here at Meriplex Communications. Candidates should be comfortable working in a 24/7/365 operation with night and weekend shifts.Key Responsibilities* Respond to Network System outages by following established protocols - priority based assessment of ticket load.* Act as liaison between clients/providers while working within assigned tickets.* Open service tickets with network carriers, ISP providers, and vendors to resolve outages. Own ticket resolution for the lifecycle of event. * Perform OSI Layer 1, 2, 3, and 4 troubleshooting.* Handle incoming calls and escalate, as necessary. Partner with other key internal stakeholders to resolve or complete proactive measures as assigned. * Interact with Network Providers, Vendors, and clients daily; opening tickets and performing follow up with internal/external organizations regarding client related issues.Qualifications And Experience* Certified Cisco CCENT highly preferred. * Bachelor's degree from an accredited university/college preferred. * 2+ of Data Center and/ or voice or server technical support experience required. * Experience with structured cabling and network wiring preferred. * Experience with Unix, Linux, Red Hat, SQL, PHP, Free BSD, VB Scripting. * Working knowledge of Network and Server Equipment required. Skills assessment is part of the interview process. * Demonstrated ability to document issues with a high level of accuracy and attention to detail.* heavy experience with managing multiple priority levels and long and short term customer resolutions. * Ability to work with minimum supervision. * Excellent spoken and written communication, interpersonal, and relationship building skills.Work Schedule/TravelThe MSOC is monitored 24/7 and this position may be required to work nights, weekends, and holidays on occasion.Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.Meriplex Communications is a market leader in VeloCloud SD-WAN technology and managed IT and SD-WAN solutions provider specializing in intelligent networks, cybersecurity, cloud communications and managed services for the mid-enterprise market. Using a can-do approach, we provide creative, secure and reliable solutions customized to advance business growth.Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO and holiday pay.Meriplex Communications, LTD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Powered by JazzHR7DWmgHoVYR

Keywords: Meriplex, Houston , Level Three Technician Network Operating Center - NOC 3, Professions , Houston, Texas