Salesforce Program Architect
Company: Brooksource
Location: Houston
Posted on: February 24, 2021
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Job Description:
Salesforce Program Architect 3 Month Contract to Hire Houston,
TX 77002
Our Fortune 200 client located in Downtown Houston is looking for a
Salesforce Program Architect to join a very large initiative about
to take off. This individual will play in integral role in
establishing a Digital Delivery Hub as a part of their Digital
Transformation. As a member of this Digital Team you will deliver
insights and solutions across the organization in areas such as
routing, logistics, revenue management, customer experience, people
analytics, business operations and more.
Job SummaryThis Salesforce Program Architect would be focused on
customer centric technologies such as Salesforce, telephony
infrastructure, marketing automation, and communication. The
program architect should have a good handle on technologies in this
space like Salesforce - Sale cloud, community cloud, Service cloud,
marketing cloud, telephony, IVR. We are not looking for a product
expert but someone who knows these products well and has a breadth
across multiple technologies - including cloud, integration, master
data management, and data architecture so we develop a
well-integrated enterprise solution. Duties and Responsibilities
include the following. To perform this job successfully, an
individual must be able to perform each duty satisfactorily. Other
ancillary duties may be assigned. -- Drive architecture and design
for some of the customer centric initiatives like salesforce
implementation - Sales cloud, service cloud, marketing cloud,
community cloud, call center adoption and modernization-- Partner
with business stakeholders, application development team, and
operation team to create solutions across people, process,
technology that meets all perspectives of the business, technical
and operation needs.-- Develop a long-term strategy around CRM,
customer communication, customer data management and have a
short/medium term tactical focus to enable business to achieve some
immediate business benefits-- Develop, govern and be an owner of
technical solution at program or project level-- Create one more
solution option for a business problem with a detailed pro-con/
build-vs buy analysis. Present recommendations with a detailed
rational and data driven analysis-- Participate in PI/scrum
planning, do requirement analysis, provide inputs to business team
and technical teams to make informed decisions focused on the
long-term enterprise architecture strategy, and provide
architectural runway for the product teams-- Advises and recommends
enterprise architecture strategies, processes and methodologies.--
Shares best practices, lessons learned and constantly updates the
technical system architecture requirements based on changing
technologies, and knowledge related to recent, current and upcoming
vendor products and solutions.-- Participates in and manages
Architecture Working groups for the development and maintenance of
the EA.-- Perform Proof of Concept projects required to thoroughly
investigate architectural possibilities and strengthen arguments
for their adoption.-- Identifies implementation risks and analyses
potential impact on the achievement of scheduled objectives.--
Guide development team on technology implementation, review design
and code.-- Get into the code level details whenever required
Other Knowledge, Skills or Abilities Required-- In depth
understanding of architecture principles across all domains -
application architecture, data architecture, cloud, and integration
architecture-- Technical depth in technologies in areas of -
Salesforce, IVR, Marketing automations, digital/omnichannel
communications, call center technologies-- The ability to
effectively communicate technical information to all levels of the
organization-- Ability to remain current on technical updates and
apply new knowledge to the job.-- Strong analytical skills to solve
and model complex business requirements.-- Proven detailed analysis
and design skills to solve and model complex design and scalability
of systems-- Ability to collaborate on a cross-disciplinary team--
Must exhibit strong professionalism and be effective working with
executive management-- Must be able to build consensus among
stakeholders on the solution approach-- Strong understanding of
enterprise architecture frameworks, processes and methodologies
like TOGAF-- In depth knowledge of integration using APIs, event
driven integration/platform events, REST-- Sound knowledge of
DevOps tools-- Advanced knowledge or skills in one or more of the
following required:
Keywords: Brooksource, Houston , Salesforce Program Architect, Professions , Houston, Texas
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