Salesforce Program Architect

Company: Brooksource
Location: Houston
Posted on: February 24, 2021

Job Description:

Salesforce Program Architect 3 Month Contract to Hire Houston, TX 77002
Our Fortune 200 client located in Downtown Houston is looking for a Salesforce Program Architect to join a very large initiative about to take off. This individual will play in integral role in establishing a Digital Delivery Hub as a part of their Digital Transformation. As a member of this Digital Team you will deliver insights and solutions across the organization in areas such as routing, logistics, revenue management, customer experience, people analytics, business operations and more.
Job SummaryThis Salesforce Program Architect would be focused on customer centric technologies such as Salesforce, telephony infrastructure, marketing automation, and communication. The program architect should have a good handle on technologies in this space like Salesforce - Sale cloud, community cloud, Service cloud, marketing cloud, telephony, IVR. We are not looking for a product expert but someone who knows these products well and has a breadth across multiple technologies - including cloud, integration, master data management, and data architecture so we develop a well-integrated enterprise solution. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. -- Drive architecture and design for some of the customer centric initiatives like salesforce implementation - Sales cloud, service cloud, marketing cloud, community cloud, call center adoption and modernization-- Partner with business stakeholders, application development team, and operation team to create solutions across people, process, technology that meets all perspectives of the business, technical and operation needs.-- Develop a long-term strategy around CRM, customer communication, customer data management and have a short/medium term tactical focus to enable business to achieve some immediate business benefits-- Develop, govern and be an owner of technical solution at program or project level-- Create one more solution option for a business problem with a detailed pro-con/ build-vs buy analysis. Present recommendations with a detailed rational and data driven analysis-- Participate in PI/scrum planning, do requirement analysis, provide inputs to business team and technical teams to make informed decisions focused on the long-term enterprise architecture strategy, and provide architectural runway for the product teams-- Advises and recommends enterprise architecture strategies, processes and methodologies.-- Shares best practices, lessons learned and constantly updates the technical system architecture requirements based on changing technologies, and knowledge related to recent, current and upcoming vendor products and solutions.-- Participates in and manages Architecture Working groups for the development and maintenance of the EA.-- Perform Proof of Concept projects required to thoroughly investigate architectural possibilities and strengthen arguments for their adoption.-- Identifies implementation risks and analyses potential impact on the achievement of scheduled objectives.-- Guide development team on technology implementation, review design and code.-- Get into the code level details whenever required
Other Knowledge, Skills or Abilities Required-- In depth understanding of architecture principles across all domains - application architecture, data architecture, cloud, and integration architecture-- Technical depth in technologies in areas of - Salesforce, IVR, Marketing automations, digital/omnichannel communications, call center technologies-- The ability to effectively communicate technical information to all levels of the organization-- Ability to remain current on technical updates and apply new knowledge to the job.-- Strong analytical skills to solve and model complex business requirements.-- Proven detailed analysis and design skills to solve and model complex design and scalability of systems-- Ability to collaborate on a cross-disciplinary team-- Must exhibit strong professionalism and be effective working with executive management-- Must be able to build consensus among stakeholders on the solution approach-- Strong understanding of enterprise architecture frameworks, processes and methodologies like TOGAF-- In depth knowledge of integration using APIs, event driven integration/platform events, REST-- Sound knowledge of DevOps tools-- Advanced knowledge or skills in one or more of the following required:

• Present, communicate and articulate effectively to all levels of the organization (including technical and non-technical audiences, Senior Leadership, VPs and C-level executives).
• Architecting and designing frameworks.
• Development methodology.
• Completing design artifacts using UML.
• Project management (including ability to lead a project team) and organizational skills.
• Vendor interactions skills; Provide input to contract negotiations.
• Ability to resolve interpersonal and technical conflicts.
• Knowledge and understanding of prototyping and methods of implementation.
• Ability to provide input to business processes and translate them into technical requirements. Certificates-- Salesforce Architect Domain Certifications-- Salesforce Administrator Certification Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Keywords: Brooksource, Houston , Salesforce Program Architect, Professions , Houston, Texas