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Business Operations Analyst

Company: OmniForce Solutions
Location: Houston
Posted on: April 9, 2021

Job Description:

With a diverse set of products and services, including clean energy initiatives, our Fortune 200 client is one of the nation's leaders in the retail energy sector. Take your career to the next level by working on a dynamic and innovative team at a forward-thinking and growing company! Business Operations Analyst Summary We are seeking a professional business and operations analyst with strong customer experience and back-office operations abilities.Working directly in the Incubation/Innovation team, this role will support the new innovation projects from a back-office and customer support function.As applications and programs launch, the operations analyst will ensure the customer service and day-to-day operations are fulfilled, while also helping to support and roll out new products and improvements. Responsibilities

Support the innovation teams incubation projects with back-office signup and service help for customers. Serve as the consistent customer point of contact for all product troubleshooting. Provide feedback and areas of improvement for future product enhancements. Day to day operations include facilitating new client onboarding processes, troubleshooting, reporting, and overall performance Be accountable for same-day responses to all inquiries, timely submission of statements and other contracted deliverables, and calendar management Manage interactions with sales, internal business processes, and operations A strong candidate will be an effective communicator who exhibits the ability to engage in active listening; who is responsive, attentive, creative, empathic, friendly, and patient; who is skilled in conflict-resolution and who can quickly integrate information to be able to present solutions and recommendations. Producing documentation that will support and explain the product workflow and requirements, new product releases, and roadmap of future releases. Provides insights and recommendations on how to innovate and improve products, customer process, and operations Delivers and maintains appropriate documentation, including use cases, process flows, activity diagrams, and traceability matrix, and screen mockups as needed. Education and Experience
4+ years of experience in business analyst, project management, digital product support, or analytics Experiences working with enterprise customer technology solutions, such as Salesforce, SAP, or AWS Experience in developing and maintaining business reports and performing ad hoc analysis Experience working with and reporting web traffic, financial/business reporting, and analysis; Ability to communicate clearly and effectively to various groups, including all management tiers Bachelors degree in digital, business, communications, business administration, or related field. Digital product development or digital operations experience preferred Requirements
Expertise in business processes, both documentation and process improvements Ability to work independently to meet multiple project deadlines Ability to multi-task and prioritize as needed Ability to learn new software and concepts quickly ability to learn and adapt to evolving conditions and fluid requirements Passion for detail with a track record demonstrating initiative, drive, and quality output Excellent oral, organizational, and written communication skills troubleshooting and critical thinking skills Strong and demonstrated problem-solving skills, with the ability to take ownership of problems and see them through to resolution Highly organized, creative and attentive to detail Excellent interpersonal skills, flexibility to accommodate different situations and temperaments Persistence, resourcefulness, drive, and ability to work proactively and independently Proficient in MS Office applications #IMDM4

Keywords: OmniForce Solutions, Houston , Business Operations Analyst, Professions , Houston, Texas

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