Quality Assurance Analyst

Company: JSC Federal Credit Union
Location: Houston
Posted on: April 10, 2021

Job Description:

Role:
The Quality Assurance I with JSC FCU supports the brand promise of delivering an exceptional member experience by performing quarterly audits to assess quality control systems and ensure that internal practices are performed according to all policies, procedures, security requirements, government regulations, and ethical business practices.
Responsibilities:

• Creates and maintains quality assurance audit work programs, checklists, and work papers.
• Reviews systems, processes, procedures, reports, transactions, and other information to assess reliability and accuracy.
• Conducts assurance testing to evaluate whether governance, risk management, and control processes operate as intended.
• Drafts audit reports, including a background discussion of the operations and activities audited, objective, scope, conclusion, observations, and related recommendations for risk remediation and improvement.
• Documents audit work performed following the Institute of Internal Auditors International Standards for the Professional Practice of Internal Auditing with an emphasis on the sufficiency and appropriateness of audit evidence.
• Monitors and tracks the resolution of QA findings to ensure resolution.
• Assists with managing the internal quality assurance audit schedule and proactively recommends revisions based on observations of increased risk or changes to business practices.
• Uses teamwork to achieve organizational goals; fosters collaboration among team members and teams; values team members' contribution.
• Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings perspectives and approaches together, combining them in creative ways.
• Maintains all business affairs of both internal and external members confidentially.
• Maintains the highest levels of integrity and professionalism.
  Requirements:
  • Associate's degree in Accounting, Business, Finance, or related field or equivalent training and / or work experience
  • 2+ years credit union or bank retail banking experience
  • Basic knowledge of retail product philosophy and regulations
  • Proficiency in MS Word and MS Excel
  • Familiarity with regulations which govern financial institutions, preferably credit unions
    The Cool Traits We Are Looking for In You:
    • Conflict resolution and negotiation skills through appropriate persuasion and genuine empathy
    • Strong analytical and problem-solving skills
    • Strong oral, written, and presentation communication skills
    • Well-organized and detail-oriented
    • Superior ability to manage time and prioritize
      Physical Requirements: --- The physical demands described here represent those that must be met by an individual to perform the essential functions of this job successfully. These include the ability to:
      
      • sit and / or stand for the entire workday
      • bend / twist
        JSC Federal Credit Union (JSC FCU) is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, click here for English / Spanish.
        JSC FCU provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email or call for assistance.

Keywords: JSC Federal Credit Union, Houston , Quality Assurance Analyst, Professions , Houston, Texas