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IT Analyst II - Infrastructure Support

Company: Richard Wayne & Roberts
Location: Houston
Posted on: January 16, 2022

Job Description:


  • Performs basic to complex troubleshooting, support, configuration, installation, and maintenance of various end-user related technologies (hardware, software, and peripherals)
  • Responsible for maintaining a high level of professionalism and establishing a positive rapport through every interaction with the users.
  • Document and track all IT assets using the asset management tool
  • Ensures that incidents and requests are handled according to agreed procedures and service levels, including supporting documentation.
  • Maintain a secure environment following industry best practices.
  • Complete audit and security remediations as necessary.
  • Other duties as assigned.
    Required Skills & Abilities
    • Excellent customer service skills and the ability to work constructively with different personalities.
    • Deep knowledge of Microsoft Windows 10, personal computer hardware, iPhone/iPad, and antivirus.
    • Experienced with Microsoft applications, including a solid understanding of Office and proficient with Excel.
    • Strong ability to walk users through issues and explain concepts in a non-technical way to users who may have a different level of IT familiarity.
    • Forecasting, forward-thinking, and proactively approaching potential issues.
    • Prior administration or experience of the following is highly preferred:
      • Cisco, Dell, and Juniper switches and firewalls
      • Microsoft Active Directory
      • Microsoft Office 365 Cloud Service
      • Microsoft Windows Server
      • Physical network
      • VoIP phone systems experience
      • Storage experience with SAN, NAS, backup, and recovery, etc.
      • VMware Virtual Infrastructure
      • Dell, HP, Microsoft desktop or laptop hardware
        Education & Experience
        • A bachelors degree in computer science or information systems or equivalent related work experience is required.
        • Three years of working experience with information systems in a user support role.
          Licences, Certificates, Registrations
          • Certifications such as A+, CCNA, MCSA: Windows 10, HDI-CSR, and ITIL are highly preferred.by Jobble

Keywords: Richard Wayne & Roberts, Houston , IT Analyst II - Infrastructure Support, Professions , Houston, Texas

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