Dispatcher / Scheduler

Company: Western Motorcoach, Inc
Location: Houston
Posted on: May 16, 2022

Job Description:

Job Description Western Motorcoach is Texas' premier charter bus company. Western Motorcoach is family owned and has been in the charter bus rental and service business since 2004. We charter buses for all kinds of groups including VIPs, businesses, travel agencies, sports teams, schools, civic groups, weddings, churches, and conventions, just to name a few. The Dispatcher/Scheduler is responsible for overseeing the scheduling operators and vehicles, and administrative duties. Promotes the Company---s commitment towards safety and fairness to all employees, and assists with maintaining and improving the company in the areas of the safety program, customer service and the drivers well being. DUTIES Assigns drivers and Motorcoaches for the daily schedule, including out of town trips and tours. Provides drivers with charter paperwork and any information (itineraries, maps, special instructions) necessary. Monitors GPS system on buses, including paperless logs for drivers, and monitoring compliance. Coordinates with Sales on availability for future work i.e. special requests. Schedules and informs Drivers of upcoming events, i.e. training sessions, meetings. Notifies drivers of license and DOT physical renewals and random drug tests. Ensures documents are renewed and tests are taken on time. Consults with Motorcoach Operators regarding log auditing and paperless log training, hours of service compliance issues, and other issues as needed. Provides input to Regional Director regarding performance reviews, disciplinary actions, and performance coaching. Responsible for 24 hour company cell phone to receive incoming customer and driver calls. Works in excess of normal working hours as workloads and seasonal activities are encountered. Complies with company and safety policies and procedures. Responsible for report writing; keeping all concerned updated of daily activities. Assists with Motorcoach Operators hiring process which includes training. Provides support in implementing and training employees on policies and procedures. Audits charter envelopes from finished charters, checking for accuracy and violations when needed to assist. Contributes to process improvement on a regular basis. Other duties include (but not limited to) answering incoming calls to the office, keeping driver paperwork stocked, answering customer and driver questions regarding charters, and filing. Works in excess of normal working hours as workloads and seasonal activities are encountered. Qualifications High School diploma or equivalent required. Some college preferred. Knowledge of and ability to learn, and or, use Microsoft Excel and Word, and various software applications. Ability to communicate policies and procedures and implement safety and training programs. Ability to understand and follow oral and written instructions and to express ideas effectively orally and in writing. Ability to multi-task and efficiently handle numerous details simultaneously. Knowledge of basic mathematics. Ability to present to different size groups and audience types. Ability to work with a variety of skilled/unskilled, professional and administrative personnel. Ability to learn company policies and training curriculum, and deliver both in a consistent and detailed manner. Must be a team player and willing to accept and support company processes and systems. Ability to be on-call when needed

Keywords: Western Motorcoach, Inc, Houston , Dispatcher / Scheduler, Professions , Houston, Texas