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Technical Support Analyst

Company: HCSS
Location: Houston
Posted on: June 25, 2022

Job Description:

Job DescriptionHCSS, an innovative construction software company based in Sugar Land (southwest of Houston) and a 14-time winner of the "Best Companies to Work for in Texas" is looking for Technical Support Analysts (Tier 1 Analysts) who are independent thinkers who blend their service-oriented mindset and tech skills to solve business problems on the fly. We don't use scripts; we use our heads and our hearts. If you're a tech junkie with great people skills and the aptitude to learn our software, we would like you to consider joining our superhero squad of first responders. With a team motto of "three rings or less", you'll be working with a group of collaborative peers passionate about the customer experience. To get more insights about what the day to day looks like, check out our blog posts! Some of the items you'll tackle include:Providing instant world-class service to HCSS customers through multiple channels (phone, chat, email, social, etc.)Taking ownership of learning HCSS products in addition to the training providedContinuously creating helpful documentation through the capture of relevant information during each support interactionCareer growth is not just a phrase we throw around here. Our Support team members develop mastery-level knowledge of HCSS software, the construction industry, and real needs of our customers, forming a solid foundation for many paths. Some grow into management roles within Support while others serve as product experts, branched into Software Development or Professional Services, and more!If you're looking for more of a "traditional" list of skills, here's some that can set you apart but by no means should you be deterred from applying if you don't meet every single one of them.Preference for at least a year of exposure to a customer service environment (think retail or hospitality). If you're a recent new grad, this is a perfect opportunity for you to jumpstart your career! You're constantly catching up on topics and trends in technology.You're amazing at troubleshooting difficult technology problemsYou're a quick learner and can independently learn new softwareYou're familiar with Android and iOS mobile platformsYou have a basic knowledge of IPv4 networkingYou have a basic understanding of databases and web servicesYou have intermediate knowledge of Windows Desktop Operating Systems (8/10)Your schedule will be determined by your manager. The more flexible you are with your schedule, the more likely you are to be hired by HCSS. Example shifts can include Monday - Friday from 11 am - 8 pm or 1 - 10 pm, which may be outside normal business hours. Availability to take rotating night and weekend calls (as needed) is required too.With the variety of amazing perks we offer to all employees (including 100% paid medical and dental premiums, on-site wellness amenities, 401(k) company matching, and more), we recognize that no one wants to feel stagnant. Therefore we'll provide you with the resources to grow further through our continuous learning and educational advancement funds.What are you waiting for? It's time to take charge of your career and make your impact. The sky's the limit on what you can achieve!NOTE: After you apply, please give us a couple days to review your application. If you pass our resume screening, we will send you a link to an 8th-grade level math logic assessment. Most people finish around 20 minutes or less. Check your spam/junk mail folder in case it's not in your inbox. You can take a practice test as many times as you want on our website here. Once you successfully pass the test, you will be scheduled for the next steps. If you have any questions, please reach out to us at recruiting@. We have a carefully selected group of agency partnerships that we're not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.This is NOT a contract position, and at this time we are NOT sponsoring H1-B Visas.HCSS is proud to offer a friendly and accommodating workplace with extended flexibility for our people. At this time, we are supportive of in-office, hybrid and remote work options as appropriate and approved by leadership specific to your role.

Keywords: HCSS, Houston , Technical Support Analyst, Professions , Houston, Texas

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