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Field Service Technician

Company: Oilgear
Location: Houston
Posted on: August 7, 2022

Job Description:

Our core values are *Trust*Team*ExcellenceJOB TITLE: Field Service Engineer, TechnicianDATE: July 20, 2022POSITION REPORTS TO: Field Service ManagerLOCATION: Houston, Texas with Travel Worldwide******************************************************************************SUMMARY/SCOPE OF POSITION:Individual will be responsible for delivering demand and scheduled Field Service, Warranty Service and System Start Up to existing and new Oilgear customers worldwide. Service work will involve analyzing component and system malfunctions and supporting customer effort to repair or implementing repairs personally in order to get equipment functioning. Service activities will primarily be focused on Oilgear legacy and new, present design hydraulic equipment.This position involves regular engagement with Oilgear Hydraulic and electrical Engineering groups in order to deliver needed customer support and to provide feedback from the field which will impact Quality and Design improvement.Position will be expected to promote the sale of Oilgear upgrades to existing Installations and to competitive Installations within customer base.ESSENTIAL FUNCTIONS: --- Travel to customer sites to provide service for hydraulic/electrical equipment as requested and required. --- Diagnose problems with customer's equipment working with the necessary departments to facilitate a timely and efficient solution. --- Operate Computer based diagnostic equipment designed to instrument hydraulic and electronic systems. --- Develop Computer based Service Reports and other documentation. Complete, maintain, and process pertinent paperwork as required on a timely basis. --- Communicate with customers to help them understand how to use the Company's products properly. --- Participate in or teach customer schools to facilitate the customer educational process. --- Keep well-informed and stay abreast of new technology, developments, and procedures within the hydraulics industry. --- Review Customer Installations for Opportunities to Upgrade and Improve Existing Equipment. --- Provide feedback to engineering regarding technical problems encountered by customers so the overall quality level and customer satisfaction can be improved. POSITION DESCRIPTIONField Service Engineer, Technician- Solutions BusinessINTERPERSONAL:

  • Solid Communication skills that will facilitate resolving technically challenging problems for and with customers and with internal Oilgear support.
  • Ability to resolve issues to closure while maintaining high levels of customer satisfaction.
  • Effective listener to function as Voice of the Customer providing feedback to foster improvement in Customer Satisfaction
  • Be an effective and valuable contributor to the Oilgear Engineering Group in support of future product and Systems Design Improvements for Oilgear.EDUCATION REQUIREMENTS:Associate degree in fluid power technology or related engineering oriented educational background is preferred.EXPERIENCE REQUIREMENTS:Experience in Heavy Industry environment involving Hydraulically Operated machinery specifically in Service, Analysis, troubleshooting role with demonstrated ability to understand Complex Hydraulic systems. Excellent commercial skills, technical aptitude and knowledge of Industrial Hydraulic Pumps, valves, and Hydraulic Systems.

Keywords: Oilgear, Houston , Field Service Technician, Professions , Houston, Texas

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