Field Service Technician
Posted on: August 7, 2022
Our core values are *Trust*Team*ExcellenceJOB TITLE: Field
Service Engineer, TechnicianDATE: July 20, 2022POSITION REPORTS TO:
Field Service ManagerLOCATION: Houston, Texas with Travel
OF POSITION:Individual will be responsible for delivering demand
and scheduled Field Service, Warranty Service and System Start Up
to existing and new Oilgear customers worldwide. Service work will
involve analyzing component and system malfunctions and supporting
customer effort to repair or implementing repairs personally in
order to get equipment functioning. Service activities will
primarily be focused on Oilgear legacy and new, present design
hydraulic equipment.This position involves regular engagement with
Oilgear Hydraulic and electrical Engineering groups in order to
deliver needed customer support and to provide feedback from the
field which will impact Quality and Design improvement.Position
will be expected to promote the sale of Oilgear upgrades to
existing Installations and to competitive Installations within
customer base.ESSENTIAL FUNCTIONS: --- Travel to customer sites to
provide service for hydraulic/electrical equipment as requested and
required. --- Diagnose problems with customer's equipment working
with the necessary departments to facilitate a timely and efficient
solution. --- Operate Computer based diagnostic equipment designed
to instrument hydraulic and electronic systems. --- Develop
Computer based Service Reports and other documentation. Complete,
maintain, and process pertinent paperwork as required on a timely
basis. --- Communicate with customers to help them understand how
to use the Company's products properly. --- Participate in or teach
customer schools to facilitate the customer educational process.
--- Keep well-informed and stay abreast of new technology,
developments, and procedures within the hydraulics industry. ---
Review Customer Installations for Opportunities to Upgrade and
Improve Existing Equipment. --- Provide feedback to engineering
regarding technical problems encountered by customers so the
overall quality level and customer satisfaction can be improved.
POSITION DESCRIPTIONField Service Engineer, Technician- Solutions
- Solid Communication skills that will facilitate resolving
technically challenging problems for and with customers and with
internal Oilgear support.
- Ability to resolve issues to closure while maintaining high
levels of customer satisfaction.
- Effective listener to function as Voice of the Customer
providing feedback to foster improvement in Customer
- Be an effective and valuable contributor to the Oilgear
Engineering Group in support of future product and Systems Design
Improvements for Oilgear.EDUCATION REQUIREMENTS:Associate degree in
fluid power technology or related engineering oriented educational
background is preferred.EXPERIENCE REQUIREMENTS:Experience in Heavy
Industry environment involving Hydraulically Operated machinery
specifically in Service, Analysis, troubleshooting role with
demonstrated ability to understand Complex Hydraulic systems.
Excellent commercial skills, technical aptitude and knowledge of
Industrial Hydraulic Pumps, valves, and Hydraulic Systems.
Keywords: Oilgear, Houston , Field Service Technician, Professions , Houston, Texas
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