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IT System Support Technician

Company: CSAT Solutions
Location: Houston
Posted on: September 24, 2022

Job Description:

Role and Responsibilities

* Provides hardware and software support, including telephone and related systems for all company office and production areas
* Monitors the operation of computing, communications systems for optimum levels of performance
* Performs diagnostic tests to isolate sub-optimal system performance and failing equipment components
* Performs installation and operational verification of new systems
* Maintains proactive equipment inventory and preventative maintenance schedules
* Troubleshoots hardware and software problems, providing hands on or vendor-supplied repair of components
* Maintains full understanding of and adherence to applicable licensing policies, procedures and vendor/provincial or federal regulations
* Participates in other duties and projects as assigned by manager
* Provides superior customer service and can work in a collaborative manner with others
* Communicates effectively with others

Education, Training and Skills

* Associates degree in computer science, network administration or other related field, Bachelors degree preferred
* At least 2 years of experience in computer and network operations
* Windows experience Windows XP / Vista 7 and Office 2003, 2007, 2010
* Ethernet and telephone cabling experience required
* Proven expertise in maintaining and operating computer /communications systems
* Ability to work typical IT areas with non-traditional schedules, including nights, weekends and holidays as needed
* High professional attitude and experience handling confidential information
* Ability to work with minimal supervision

Keywords: CSAT Solutions, Houston , IT System Support Technician, Professions , Houston, Texas

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