Field Service Technician - Houston, TX
Company: Glory Global Solutions
Location: Houston
Posted on: January 28, 2023
Job Description:
Field Service Technician - Houston, TXLocation:United
States/Field basedCity/State:Houston, TXJob Code:6998of
Openings:1DescriptionGLORY OFFERS 401k plan with company
nonelective contribution and employer match, Education
Reimbursement, Comprehensive Benefit Package, & Career Advancement
COMPANY OVERVIEW As a global leader in cash technology solutions,
we provide the financial, retail, cash center and gaming industries
with confidence that their cash is protected and always working to
help build a stronger business. Our cash automation technologies
and process engineering services help businesses in more than 100
countries optimize the handling, movement and management of cash.
While we span the globe, we personally engage with each customer to
address their unique challenges and goals; enhancing staff
efficiency, reducing operating costs and enabling a more rewarding
customer experience. We offer peace of mind. We enable
transformation. We generate options. We empower people. We do all
this by releasing companies from the burden of cash management,
putting cash to work, and helping customers enhance the value that
their staff and facilities add to their business. ROLE PURPOSE:As a
Field Service Technician, you are the face of GLORY. As a member of
the GLORY Field Service team, you will be empowered to:
- Directly manage all aspects of customer service and care with
our clients
- Independently troubleshoot and repair a variety of high-speed
cash-handling equipment
- Track and manage parts/tools
- Stay abreast of changes in technical and functional elements of
GLORY equipment THIS JOB MIGHT BE RIGHT FOR YOU IF:
- You enjoy interacting with people and providing good customer
service.
- You consider yourself mechanically inclined and a fast
learner.
- You have great communication skills and can effectively convey
information.
- You are conscientious. You take the time to ensure that your
work is done right.
- You enjoy working with minimal supervision. You are confident
in your ability to prioritize and make critical decisions.
- You are driven and motivated to make a meaningful impact in
your role. MAIN RESPONSIBILITIES:
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down
system situation
- Complete machine installations, Engineering Change Notices that
affect system upgrades, and Hardware /Software upgrades that may
require technical assistance
- Any other job responsibilities as assigned within scope of
position. The above statements are intended to describe the general
nature and level of work being performed by people assigned to this
position. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of personnel so
classified. REQUIRED EDUCATION AND QUALIFICATIONS Education
Level:
- Currently enrolled in or completed professional studies in
electro-mechanics, electrical engineering, or equivalent work
experience
- Certificates in related fields, i.e. mechanics, electronics,
automation, data processing preferred Qualifications:
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft
Office, navigation across network sites and email
communication
- Logical trouble shooting skills and capability to isolate
problems at PCB or component level
- Ability to effectively work with electric schematics, logic
diagrams, mechanical drawings
- AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines such as
check sorters, mail sorters, currency sorters; ATMs or copier
machines experience is preferred
- 3-5 years of technical field service repair experience
preferred, i.e. aviation, medical equipment, vending machine
repair, and/or military repair experience
- Hold a Valid Drivers License
- While some computer knowledge is required, this position is
focused electro-mechanical repair. The ideal candidate may possess
some PC knowledge. However, this position is not intended for IT or
help desk professionals. REQUIRED SKILLS AND COMPETENCIES
- A company van is provided and you will drive from your home
daily to our customer sites. Therefore, it is critical that you
live within a reasonable commute from the assigned territory
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, as
well as be able to frequently kneel, bend, squat, sit and
twist
- Must be able to work at all of our customer sites as needed
including financial institutions, casinos (gaming licensing may be
required after the time of hire), truck stops, recreational parks,
retail stores etc.
- Ability to work weekends and/or holidays on a rotational basis
to accommodate business needs
- Must be available for on call on some weekends and 24/7 if
necessary
- Must be able to drive to customer sites during working
hours
- Occasional travel outside your assigned territory including air
and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision An Equal
Opportunity / Affirmative Action Employer / An E-Verify Employer It
is the policy of GLORY Global Solutions, Inc. to provide equal
opportunity for all qualified persons and not to discriminate
against any applicant for employment because of race, color,
religion, national origin, sex, age, disability, protected veteran
status, or any other status protected by federal, state or local
law governing the GLORY Global Solutions, Inc. location to which
this application is submitted. GLORY endeavors to be accessible to
any and all users. If you would like to contact us regarding the
accessibility of our website or need assistance completing the
application process, please contact us at (800) 227-2646. Physical
Demands And Work Environment The employee must regularly lift and
/or move up to 50 pounds without assistance. Specific vision
abilities required by this job include close vision, depth
perception, and ability to adjust focus. While performing the
duties of this Job, the employee is regularly required to sit; use
hands and finger, handle, or feel; reach with hands and arms, and
talk or hear. The employee is required to stand; walk and stoop,
kneel, squat, sit, and twist. The ability to read, complete simple
math calculations, and withstand moderate amounts of stress are
important in achieving job objectives. Candidates please send
resumes to HR1@glory-global.com
Keywords: Glory Global Solutions, Houston , Field Service Technician - Houston, TX, Professions , Houston, Texas
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