Level 2 Desktop Support Technician

Company: Excell
Location: Houston
Posted on: March 19, 2023

Job Description:

eX cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client is currently seeking a Level 2 Desktop Support Technician to provide technical support onsite in Houston, TX. The ideal candidate must have a valid driver's license and reliable transportation.

Scope of Activity and Responsibilities: Provide exceptional customer service interfacing with high-profile client executives onsite
Familiar with various operating systems (e.g. Windows OS, OSX)
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues, and resolutions, and close cases / tickets daily
Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
Occasionally works at heights of 20' to 25', lift equipment training provided
Complete all assigned projects and tasks

Required Skills and Qualifications: Minimum 1 to 2+ years of IT support work experience
A+ Certification - Can become A+ Certified during the project on own time
OEM Certifications (Dell/Lenovo Etc) a plus
Apple / Mac Experience
Experience imaging from Network and USB
Laptop / Desktop / Printer hardware and software support experience
Ticketing software experience
ServiceNOW experience a plus
Excellent time management and reporting skills

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell --- Supports Equal Employment Opportunity** e X cell ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

Keywords: Excell, Houston , Level 2 Desktop Support Technician, Professions , Houston, Texas