Contractor - Business Analyst

Company: Westlake Services
Location: Houston
Posted on: March 19, 2023

Job Description:

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

Become a subject matter expert and assist with the administration of the Polyethylene (PE) Salesforce instance comprised of Sales Cloud, Service Cloud, Experience Cloud, Commerce, Pardot and app exchange solutions. Have solid knowledge of related applications, data systems, and data flows, and to assist in supporting business process improvements.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Salesforce Maintenance & Administration.
  • Execute needed configuration changes, data feeds, and the integration of data with other PE business systems.
  • Coordinate with users, vendors, and the 3rd party partners to identify issues, develop recommended solutions, gain approvals for designed solutions, and work to implement value add solutions.
  • Streamline workflow automation and ensure approvals are secured per company policies, business structure, and processes.
  • Review and update organizational metadata as needed.
  • Document processes, user guides, FAQs, error reports, and changes.
  • Coordinate efforts and priorities with Salesforce Administrators and business personnel as needed.
  • Salesforce User Support.
    • Provide daily problem resolution, data correction, and user support.
    • Troubleshoot support cases and platform issues, and escalate as appropriate.
    • Identify and bridge process/information gaps experienced by PE Salesforce users.
    • Provide training, coaching, and support to users at various organizational levels.
    • Assist in oversight of user accounts and licenses, including setup and deactivation of users, roles, profiles, permissions, public groups, etc.
    • Build customizations on Apps, Objects, Page layouts, list views, reports, and dashboards per business requirements.
    • Data Systems.
      • Develop knowledge of related SQL databases, data they contain, data flows, and business processes and rules.
      • Project management.
        • Work with users, business, IT, and project sponsors to define effective solutions and assist in preparing required documentation for business projects.
        • Perform post-deployment evaluations to validate solution against requirements.
        • Keep Manager, Supply Optimization and PE Salesforce Administrator regularly updated on progress, including issues encountered and recommended actions needed to address them.
        • Comply with all Company policies and procedures.
        • Fully support the Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
        • Perform any additional responsibilities or tasks as assigned. EDUCATION, EXPERIENCE AND QUALIFICATIONS
          • B.S. or B.B.A. degree in information or computer systems, business management, or related field with technical background and minimum 1 year of related experience or Salesforce certifications/Trailhead badges. Prefer business experience within polyolefins or related chemical industry. Marketing experience or MBA degree is a plus.
          • Must have knowledge of computer software systems, and be capable of learning, understanding, and utilizing additional skills around these systems and the applications on them.
          • Must be able to conduct analysis of data, to reason through computational logic, to translate logic into computer systems, and to enter data into computer systems to achieve desired outcomes.
          • Must be able to provide training and support to users of computer software systems.
          • Must be a self-starter, self-motivating with effective communication skills, strong written and verbal skills.
          • Must possess knowledge of Trailhead, Sales Cloud and Service Cloud.
          • Must be able to work with minimal supervision.
            
            PHYSICAL DEMANDS
            
            While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
            
            WORK ENVIRONMENT
            
            The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. 10% travel including air travel or auto travel may occasionally be required.
            
            Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
            
            If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. Please go to your Workday homepage and click on the "Careers" worklet and view "Westlake Career Opportunities".

Keywords: Westlake Services, Houston , Contractor - Business Analyst, Professions , Houston, Texas