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Business Analyst III- Distribution Center Performance

Company: Crown Castle
Location: Houston
Posted on: March 19, 2023

Job Description:

Position Title: Business Analyst III- Distribution Center Performance (P3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of -$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.


The Business Analyst III- Distribution Center Performance Improvement is responsible for creating job descriptions and work instruction documents for all distribution center teammates. Additionally, this position is responsible for the creation, analysis, and reporting of the performance measurements of Crown Castle's Central Distribution Warehouse Network. The role requires collaboration with both internal and external stakeholders to provide timely, accurate, and actionable information utilizing established KPI's, projections, and budgets. This role must work Distribution Center teams and Network teammates to ensure understanding of process requirements and associated KPIs, and with Accounting and Finance Teams to establish a detailed annual budget and provide ongoing monitoring of the approved budget vs actuals.


* Keep Distribution Center teammate job descriptions and work instructions up to date
* Communicate, monitor, and improve individual, team, facility, and warehouse network KPI's.
* Coordinate various ad-hoc reporting, data collection, research, and analysis duties to support project decisions.
* Create, maintain, and monitor the warehouse distribution network's annual operating and capex budgets.
* Publish progress reports, analytics, and forecasts in an interval as established by leadership.
* Build cross-functional partnerships with other Supply Chain leaders to drive process improvement projects and system initiatives for Supply Chain.
* Support a collaborative environment where Operations subject matter experts, D&D team members, and other Supply Chain team members can meet to build consensus.
* Manage the implementation of process improvements, as appropriate.
* Effectively communicate and partner with all levels of the organization.
* Build and maintain strong, collaborative relationships both within and outside of the Supply Chain Team.
* Ensure the timely and accurate exchange of information/data with relevant stakeholders.
* Monitor the work environment and the business operation to be able to communicate concerns that may affect operational effectiveness of the group.
* Performs other related duties as requested by leadership.


* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
* Strong financial acumen
* Excellent interpersonal skills, able to build and maintain trusting relationships
* Ability to meet project deadlines and manage resources accordingly
* Proficient in Microsoft Applications
* Strong customer service skills


* Bachelor's Degree (Required)

Experience/Minimum Requirements

* Five (5) years of experience in Distribution/Warehouse management
* Forecasting and budgeting experience
* Strong reporting and data analysis skills
* Experience with Tower, Fiber Solutions, and Small Cell construction material (Preferred)

Organizational Relationship

Reportsto: Sr. Manager Warehouse Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require up to 40% travel.



Keywords: Crown Castle, Houston , Business Analyst III- Distribution Center Performance, Professions , Houston, Texas

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