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Dispatcher- TX

Company: Experis
Location: Houston
Posted on: March 20, 2023

Job Description:

DispatcherOur client in Houston, TX is looking for 2 Dispatchers who will serve as the liaison between incoming customer calls and the field technicians who are completing service calls. Don't wait--- apply today!What's in it for you?

  • $20-$22
  • Onsite, Remote or Remote Location Specific
  • Contract to Hire (6 Month)
  • Full-time working 7am-4pmPosition Responsibilities: This individual will be working on field technicians' calendars, configuring days, as well as fielding calls from technicians and customers. The type of calls received from customers are mainly requesting when the field technician will be arriving. Currently working with all commercial customers (local stores, Lowes, and Home Depots). These technicians are working on commercial sized sliding doors at the front or back entrance of stores.
    • Receive incoming telephone calls. Assess and dispatch service calls
    • Provide feedback to the call center for call loading improvements and customer concerns
    • Provide field team with parts support to help minimize return trips
    • Assist the field team with call overloads and direction
    • Prioritize and determine best available technician to complete job
    • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems
    • Ensure proper communication with customer to gather all pertinent information for service call
    • Consistently follow-up with customer to ensure completion and satisfaction
    • Track all service calls and provide service call reporting and metrics to management
    • Maintain service call logs and service manuals
    • Perform monthly technician's rides to better understand team support requirements and business needs
    • Promote the sale and implementation of service agreements to customers
    • Coordinate with National Accounts service dispatch
    • Perform work according to the Field Operations Policy and Procedures Manual
    • Perform other assignments as directed by manager in support of service operations
    • Work with Installation coordinator on manpower sharing opportunities to increase productivityRequired Qualifications:
      • MUST HAVE: A valid state driver's license, without restrictions, is required for this position
      • MUST HAVE: 1+ year of customer service or dispatching experience
      • MUST HAVE: High School Diploma or GED
      • MUST HAVE: Be computer savvy - our client uses their own calendar system for scheduling that they will train on as it is specific to themNice to Have Qualifications:
        • Associate degree
        • 2+ years of service management/call center/field service experience desirable
        • 2+ years field service experience
        • Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
        • Self-motivated, requires minimal supervision
        • Knowledge of security hardware industry required
        • Time management and organizational skills required
        • Customer service orientated
        • Ability to handle multiple priorities
        • Ability to work in a deadline driven environmentWhy should you choose our client?
          • Weekly pay with direct deposit
          • Consultant Care support
          • Free training to upgrade your skillsInterested?Share this job with friends and family and earn dollars with every successful hire.

Keywords: Experis, Houston , Dispatcher- TX, Professions , Houston, Texas

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