Salesforce Analyst

Company: MD Anderson Center
Location: Houston
Posted on: May 28, 2023

Job Description:

This position as utilized within Enterprise Business Systems is an Information Systems Technical position responsible for assisting customer through business process transformation and onboarding to Salesforce Enterprise solution. This position is directly involved in formulating and defining system scope and objectives based on customer needs and guidelines set forth in the Institution Project Management Methodology. This position is directly involved with the business process, configuration, testing, implementation, and support of Salesforce and related Constituent Relationship Management applications.
***Ideal candidates will have experience working on Salesforce implementation projects, healthcare Industry experience with Salesforce Sales, Health Cloud & Marketing Cloud ***
Solution Delivery
- Play a key role in the entire project lifecycle from requirements to go-live.
- Collaborate with teams across customer domains to maintain consistency of Salesforce implementations
- Partners with key stakeholders and users on requirements & processes. Assist in gathering and documenting user stories using interviews and requirements workshops
- Work with architects and developers to transform requirements into Salesforce features.
Functional / Technology Expertise
- Provide hands on configuration and administration support for Salesforce systems.
- Provide guidance and industry best practices towards solution design on the Salesforce platform. Participates in implementation and enhancement projects for Salesforce using agile methodologies.
- Assist in the administration and maintenance of Salesforce systems, performing upgrades and ensuring successful integration.
Production Support
- Operate in accordance to Service Level Agreements (SLA) by triaging and demonstrating service excellence with responding to support issues.
- Coordinate full resolution and documentation of incidents.
- Provide end-user support and Salesforce training overview as needed
- Develop long-term corrective measures and communicates to the appropriate management team/colleagues/customer members.
Other duties as assigned
Education Required: Bachelor's degree.
Experience Required: Five years' experience in domain, analysis, design, project management, Epic software or programming. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred Experience:
- 3 years of experience working on Salesforce implementation projects
- Healthcare Industry experience with Salesforce Sales, Health Cloud & Marketing Cloud
- Salesforce certification
- Experience participating in Agile/Scrum projects in a highly collaborative, multi-discipline team environment
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Keywords: MD Anderson Center, Houston , Salesforce Analyst, Professions , Houston, Texas