New Home Consultant
Company: M/I Homes
Posted on: November 18, 2023
M/I Homes has been building new homes of outstanding quality and
superior design for more than 40 years. Founded in 1976 by Irving
and Melvin Schottenstein and guided by Irving's drive to always
"treat the customer right," we have fulfilled the dreams of over
140,000 homeowners and grown to become one of the nation's leading
homebuilders. M/I Homes started as a family business and grew into
a national leader in a single generation with divisions in 17
markets, including Austin, Charlotte, Chicago, Cincinnati,
Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis/St.
Paul, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa,
and Fort Myers/Naples. Job Summary: Makes new home sales by
demonstrating product features, designs, and benefits to potential
homebuyers. Utilizes sales and marketing techniques, Company
guidelines, and knowledge of assigned communities to achieve
division and Company goals to ensure customer satisfaction in
accordance with Company objectives. Duties and Responsibilities
- Effectively manages sales generation by utilizing corporate
marketing materials, model homes, local resources and realtor
relationships. Show the community, lots and spec homes to prospects
and realtors. Market community (participation in local events or
local sales organizations).
- Serves as trusted advisor/primary point of contact for home
buyer from initial meeting through home closing. Scope may vary
during phases of sales process.
- Tour and demonstrate model homes.
- Generates excitement by effectively identifying needs of
potential home buyers and matching related solutions.
- Builds confidence with potential home buyer by selling
features/benefits of M/I Homes product and experience to
- M/I History and culture
- Confidence Builder program
- Community advantages
- Financing programs tailored to buyers' needs
- Advantages relative to Division
- Comparatively shops products of competitors and visits those
operating in same geographical areas.
- Prospect and visit realtors.
- Participates in Division meetings.
- Maintains buyer interest by effectively using listening and
negotiating skills when confronted with objections, skepticism,
conflict, etc. and counters with specific alternatives.
- Guarantees a realistic, but satisfactory home building
experience for the home buyer by proactively communicating to the
home buyer during entire home building process. Communicates
appropriate information to other M/I personnel (e.g., Production,
Design Center, MIFC, etc.) Attends Buyer Builder Conference and
Pre-Closing Walk-Through events. Show/walk lots and homes under
construction with customers under contract.
- Community management (drive/walk through community to check on
appearance, signage, maintenance status of homes). Visit homes
under construction to check on status.
- Meets with construction personnel regarding issues/status of
- Ensures fair and consistent treatment by effectively solving
problems when they occur, to the extent empowered to do so.
Communicates results effectively to required stakeholders.
- Optimizes information flow by consistently and correctly
utilizing Company systems which include but are not limited to CFT
(Pivotal) and electronic mail.
- Provides consistency in superior customer service by
effectively providing direction and coordination of an associate's
workflow through guidance, instruction, and coaching. Requirements
It is required that all New Home Consultants have a personal cell
phone for business use and follow division guidelines on customer
and internal communication requirements. Minimum Education
Experience Associate's degree (A.A.) or equivalent in specialized
training from a two-year college or technical school combined with
at least one year of relevant course study including seminars and
workshops in sales and marketing techniques and one to five years
of related experience and/or training; thorough knowledge of
housing market in geographical locations. Skills and Abilities
Ability to interpret, analyze, and evaluate given information
relative to selling techniques and potential homebuyer issues.
Self-motivated with persuasive, enthusiastic and customer-service
oriented personality and outstanding negotiation and organizational
skills; detail-oriented aptitude. Outstanding verbal and written
communication skills for high interaction with a variety of people
inside and outside of the organization. Decisiveness and good
judgment, problem-solving and analytical skills to act with
authority and take risks in an environment with little direction
from others. Upon request of and on terms established by the
Company, obtains and maintains all appropriate state or local
licenses (e.g., contractor's license, real estate salesperson
and/or broker license, etc.) for the mutual benefit of the employee
and the Company and for use by the Company in connection with the
Company's sales, homebuilding, and lending activities. Competencies
- Customer Focus
- Drive for Results
- Time Management
- Composure Benefits M/I Homes offers a comprehensive benefits
package, including medical, dental, vision, paid time off and paid
holidays, paid parental leave, traditional and Roth 401(k) options,
profit sharing plan, employee stock purchase plan, employee home
purchase plan and more. We are proud to be an EEO/AA employer
M/F/D/V. We maintain a drug-free workplace and perform
pre-employment substance abuse testing. #IND123
Keywords: M/I Homes, Houston , New Home Consultant, Professions , Houston, Texas
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