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Help Desk Analyst

Company: Russell Tobin & Associates
Location: Houston
Posted on: April 3, 2024

Job Description:

What are we looking for in our Help Desk Analyst? Job ***** Help Desk Analyst ***** Houston, TX***** Apr 01, 2024 - Sep 30, 2024Pay ***** $25/hr-$32/hr on W2 (Depends on Exp)Job ***** Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.Job *****

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals, and train computer users.
  • Maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine the nature of the problem; walk customers through the problem-solving process.
  • Install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.Benefits Info -Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.#CBRate/***** $25/hr-$32/hr

Keywords: Russell Tobin & Associates, Houston , Help Desk Analyst, Professions , Houston, Texas

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