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Deskside Technician

Company: Targa Resources Inc
Location: Houston
Posted on: September 15, 2019

Job Description:

Job Duties / Responsibilities

• Level 1 technology support for internal Company users of IT services.

• Receives and records customer problem/request/issues and captures necessary documentation.

• Performs initial level of problem identification and attempts to resolve; assigns ticket to next level support as needed.

• Responsible for software imaging of computers, laptops, and tablets per end-user spec in a timely and consistent manner.

• Monitors and tracks incident queue with the goal of timely addressing customer requests consistent with SLA requirements.

• Performs follow up on incident tickets with customer to ensure customer satisfaction.

• Develops and maintains knowledge of customer and customer specific business environment to provide great service.

• Maintains current knowledge of end-user computing hardware and software.

• Serve as a liaison between the business and technical support staff.

• Cultivate good working relationships with the business.

• Work closely with management to prioritize business goals and information needs.

• Performs other duties as assigned.

Minimum Essential Qualifications

• Associates Degree in Management Information Systems or related degrees or related years of experience.

• Strong analytical and problem-solving skills coupled with great attention to detail.

• Broad knowledge of end-user computing technologies - Office Products thru version 2016.

• Working knowledge and experience using Microsoft System Center Configuration Manager to image end-user devices

• Strong written and verbal communication skills.

• Maintain a positive attitude and demeanor and take pride in the job at hand.

• Ability to conceptualize and assimilate data and present proposals in a clear and concise manner.

• Ability to multi-task and prioritize assignments.

• Ability to ask clarifying/probing questions of business customers

• Ability to be on rotating 24x7 on-call rotation.

• Eligible to work in the United States without company sponsorship.

Preferred Qualifications

• Prior work experience - fulltime, part-time, internships in an IT related position.

• Advanced computing skill sets - proficient with pc hardware, software, and peripheral devices.

• Experience with Office 365 a plus.

• Ability and willingness to travel to remote company field locations and lift up to 50 pounds.

Keywords: Targa Resources Inc, Houston , Deskside Technician, Professions , Houston, Texas

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