Lead Front Desk Agent (Full Time)- The Westin Oaks Houston - The Westin - (19161546)
Company: Marriott International
Location: League City
Posted on: January 17, 2020
Here's To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Galleria Houston, located at 5060 W Alabama St, Houston,
Texas, 77056 is currently hiring a Lead Front Desk Agent (Full
Time)- The Westin Oaks Houston. Responsibilities include: Organize,
confirm, process, and conduct all guest/group check-ins,
check-outs, room reservations, requests, changes, and
cancellations. Ensure current rate information is available.
Identify package plans based on market codes, make necessary
arrangements. Anticipate sold-out situations, obtain satisfactory
alternative accommodations. Manage daily room inventory. Maintain
database containing repeat/VIP guest preferences. Secure payment;
verify and adjust billing; expedite problem payments. Activate room
keys. Process all guest requests and relay messages. Identify and
explain room features; supply guests with directions and
information. Ensure any outstanding requests or problems are
resolved. Compile and review daily reports/logs/contingency lists.
Count bank at beginning and end of shift; secure bank. Process all
payment types, vouchers, paid-outs, and charges. Notify Loss
Prevention/Security of any guest reports of theft. Operate
switchboard, forward calls to Front Desk whenever unattended.
Monitor supply inventory. Assist management in training,
scheduling, evaluating, counseling, motivating and coaching
employees; serve as a role model. Develop/maintain positive working
relationships; support team to reach common goals; listen and
respond appropriately to employee concerns. Follow company policies
and procedures; report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak using clear and professional
language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure
adherence to quality standards. Enter and locate information using
computers/POS systems. Reach overhead and below the knees. Stand,
sit, or walk for an extended period of time. Read and visually
verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Houston , Lead Front Desk Agent (Full Time)- The Westin Oaks Houston - The Westin - (19161546), Sales , League City, Texas
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