Customer Care Agent

Company: Aries Worldwide Logistics
Location: Houston
Posted on: September 17, 2020

Job Description:

General Responsibilities:Responsible for managing international shipping strategies.--Oversee and analyze pricing for all internal and external customers in addition to providing multiple routings and alternatives.--Graph data indicating pricing trends over time, which will help determine charges during slow and peak seasons.--In addition, this role will be responsible for summarizing analysis into action-oriented recommendations.--**To be considedered you must have expierence workingfor a Freight Forwarder**Specific Job Duties: dentify, scope and execute strategic price process improvement projects.Proactively communicate metrics and project objectives, status, barriers and results to all levels of the organization.Scope the issue then define, build and implement solution to measure price effectivelyInteract with carriers and agents to obtain information regarding service capabilities and ratesInteract with operations and supply vendor cost related to quoted chargesMeet with service providers and suppliers on a regular basis in order to uphold a strong relationship and ensure that the rates in place are competitive based on the current marketEnsure compliance with corporate, branch and department policies and proceduresEnsure understanding and achievement of corporate, regional branch OAR's (objectives, actions and results)Understand basic financial reporting concepts related to corporate and branch budgetary goals for revenue and profitabilityProvide pricing and budgetary estimates for all Aries products. Obtain feedback regarding comparative positions of rates, while gathering current market dataDevelop and maintain product and service pricing matrices, maintain pricing database, develop standard pricing, develop customer specific pricing in accordance with product managementCoordinate with product management regarding current cost per carrier and vendor contracts. Support business development through completion of price and service quotations, bids, proposals, RFQ's, RFP's--Requirements:Five years relevant work experienceIdentifies and resolves problems in a timely mannerStrong communication skills with multi-faceted and diverse backgroundsPossesses strong computer skillsExcellent customer service skillsHigh School Diploma or GED equivalent

Keywords: Aries Worldwide Logistics, Houston , Customer Care Agent, Sales , Houston, Texas