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Remote Help Desk Agent

Company: VirtualVocations
Location: Spring
Posted on: May 5, 2021

Job Description:

A software platform company is filling a position for a Remote Help Desk Agent. Individual must be able to fulfill the following responsibilities: Monitor the live queue and ensure all live cases are being read within the contracted time Make outbound calls to centers to notify them of positive findings or to request additional information on studies Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, etc Skills and Requirements Include: Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service High School degree or equivalent Ability to monitor auto assign rules and manually assign specialty cases.

Keywords: VirtualVocations, Houston , Remote Help Desk Agent, Sales , Spring, Texas

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