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Member Service Representative

Company: FiStaff
Location: Houston
Posted on: May 6, 2021

Job Description:

Northwest Houston area credit union is looking for a Full Time Bilingual Member Service Representative / Teller to assist members and potential members with their credit union needs, explain services, set up new deposit accounts, respond to problems and direct members to appropriate personnel within the credit union. This is a Direct Hire opportunity depending on the candidate. The hours are M-F 18:30-4:30 w/30 minute lunch- no Saturdays Education and/or Experience:

  • Bilingual English and Spanish
  • High school diploma or general education degree (GED)
  • Six months related experience and/or training or equivalent combination of education and experience
  • Thorough knowledge of credit union's computer system for performing basic input/output tasks
  • Related work experience may substitute for education

    Job Requirements: Duties and Responsibilities
    • Greet and welcome members to the credit union
    • Process routine banking transactions
    • Maintain up-to-date and comprehensive knowledge on all credit union products and services
    • Maintain up-to-date and comprehensive knowledge of credit union policies and procedures
    • Promote, explain, issue and cross-sell other credit union services such as electronic services, debit cards, cashier's checks, and credit card advances
    • Receive consumer loan, auto loan and other payments, and ensure accuracy when posting
    • Generate member receipts for each transaction
    • Count, check, and package coins and currency
    • Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated balance sheet; research and resolve discrepancies
    • Check night depository and record proper information
    • File incoming material such as return mail, membership applications, account change cards, change of address forms, open account documentation, etc.
    • Scan daily work and perform such other teller functions as needed
    • Assist others to complete tasks and work assignments


Keywords: FiStaff, Houston , Member Service Representative, Sales , Houston, Texas

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