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Administrative Assistant/Sales Support Associate

Company: Western Motorcoach
Location: Houston
Posted on: November 22, 2021

Job Description:

Western Motorcoach is the premier charter bus company in Houston. Western Motorcoach is family owned and operated since 2002. We charter buses for all kinds of groups including VIPs, businesses, travel agencies, entertainers, sports teams, schools, civic groups, weddings, churches, and conventions, just to name a few.As a company, we offer:

  • Stability and longevity with a growing, sustainable company
  • A team oriented environment
  • Performance reviews
  • The opportunity to work on state of the art equipmentAdmin Assistant will help assist and support the sales team and customers to meet goals and deadlines.Essential Functions:
    • Handles incoming customer inquiries, quotes, and orders via the telephone, fax, email, and walk-in customers.
      • Provides support to Sales team.
        • Builds and maintains business relationships.
          • Verifies all charters have signed contracts, prepayments or purchase orders, itineraries and are confirmed three days prior to departure.
            • Processes charter invoices ensuring they are complete and entered properly according to policy and procedure.
              • Establishes and maintains positive rapport with customers/motorcoach operators and staff. Becomes familiar with our customers.
                • Maintains a tight control on availability, so that we are not over sold.
                  • Schedule, and dispatch drivers to trips
                    • Prepare trip tickets and communicate information to drivers
                      • Responsible for handling confidential information on a frequent basis.
                        • Complies with company scheduled hours.
                          • Works in excess of normal working hours as workloads and seasonal activities are encountered.
                            • Complies with company and safety policies and procedures.
                              • Contributes to process improvement on a regular basis.Required Skills
                                • Strong written and verbal communication skills. Must possess excellent interpersonal and customer service skills.
                                  • Must have excellent customer service skills
                                    • Strong, effective correspondence writing skills
                                      • Strong organization and time management skills, and ability to complete work accurately within given deadlines.
                                        • Proficient with Microsoft Office products (including Microsoft Word, Excel, Power Point). Willingness to learn new software programs as needed in a timely manner.
                                          • Possess high degree of confidentiality and be trustworthy
                                            • Ability to maintain confidentiality
                                              • Ability to pay attention to the minute details of a project or task
                                                • Ability to perform work accurately, thoroughly, and quickly within time frames allowed
                                                  • Ability to act calmly and professionally under stress and strain at all times and to handle multiple projects under pressure
                                                    • Ability to work independently with minimal supervision
                                                      • Ability to work overtime, as necessary, to complete assignments in a timely manner
                                                        • Must be a team playerJob Type: Full-timePay: From $16.00 per hourSchedule:
                                                          • 12 hour shift
                                                          • 8 hour shift
                                                          • Day shift
                                                          • Monday to Friday
                                                          • Night shift
                                                          • On call
                                                          • Weekend availabilityWork Location:
                                                            • One locationWork Remotely:
                                                              • NoWork Location: One location

Keywords: Western Motorcoach, Houston , Administrative Assistant/Sales Support Associate, Sales , Houston, Texas

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