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Bilingual Client Services Representative

Company: The Go Solution
Location: Houston
Posted on: November 22, 2021

Job Description:

We are open and hiring right now - June 2021! You can't afford to miss this opportunity to build an amazing career, a great benefits package and a fun and exciting work environment!The Go Solution is a customer-focused organization that delivers high-value solutions to meet customer needs, all while providing an exceptional customer experience. Our campus is located at 5500 NW Central Drive, Houston TX 77092 (just off of 290 between Bingle and Hollister).For over 20 years, The Go Solution has partnered with the best of the best to deliver TV, internet, phone, security and insurance solutions. Major brands include DISH, AT&T, HughesNet, Centurylink, plus dozens more.Client Services is an important part of maintaining an ongoing client relationship. We actively engage our customers and make sure they are 100% satisfied with the resolution to their issue. If we can't directly assist, we steer our customer in the right direction. Often, when the customer reaches us, they have a pending installation, or are newly activated. When customers call, a friendly voice (the Customer Service Representative) answers the line and is willing to go above and beyond to assist with issues or answer questions. This helps reassure them about the value of the products and services we offer.Our managers are friendly and helpful, and offer a lot of one-on-one coaching to develop the staff. The company has prizes and contests to recognize individuals doing a great job.If customer service is your thing, The Go Solution is the place to be!Responsibilities:

  • Assist customers with product features and installation needs for TV, Internet, phone and security services
  • Provide quality support service through one-call resolution to establish a long-term customer relation
  • Maintain performance standards in regards to productivity, quality assurance scores, attendance, etc.
  • Identify customer "WIN's" (wants, interests & needs) and qualify for sales opportunitiesRequirements:
    • Effective communication skills. Spanish and English, both oral, written and reading
    • 1 year of Customer Service experience required, preferably in a call center environment
    • Above-average computer skills with the ability to learn new software applications
    • High school diploma or equivalent required, some college preferred
    • Must be able to work weekends and closing shiftsPay/Benefits:
      • Hourly pay
      • Paid time off after 90 days
      • Health plan options and automatic life insurance after 60 days
      • 401(k) with generous company matchingEmployee Perks:
        • Monthly and annual employee recognition awards
        • Company sponsored events and outings
        • Many community involvement opportunities
        • Career growth opportunities
        • Work-life balance
        • Fun environment - employee contest + lounge with arcade games **This is an on-site only position at our headquarters in NW Houston. We have implemented safety standards beyond CDC guidelines, including social distancing, plus thermal temperature checks, and cleaning upon entering the building. We will allow employees to work-from-home if a firm stay-at-home order is made in our area.** Job Type: Full-timePay: $13.00 per hourBenefits:
          • 401(k)
          • 401(k) matching
          • Dental insurance
          • Health insurance
          • Life insurance
          • Paid time off
          • Vision insuranceSchedule:
            • 8 hour shiftEducation:
              • High school or equivalent (Preferred)Experience:
                • Customer Service: 1 year (Preferred)Language:
                  • Spanish (Required)Work Location:
                    • One locationWork Remotely:
                      • No

Keywords: The Go Solution, Houston , Bilingual Client Services Representative, Sales , Houston, Texas

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