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Member Service Representative

Company: Contemporary Staffing Solutions
Location: Houston
Posted on: May 16, 2022

Job Description:

Job Description CSS is partnering with one of the nation's leading Healthcare Servicer to identify Call Center professionals whom specialize in Health Insurance support As a Patient and Provider Support Rep , you will primarily be responsible for assisting members or providers with health plan solutions. This 100% REMOTE opportunity is temporary to hire as our partner is ideally looking for potential team members interested in finding their next long-term CAREER The starting hourly rate offered is $18 to $20/hour - some flexibility depending on experience Responsibilities of the Patient Provider Call Center Rep Includes: Heavy inbound and outbound phone handling - must be available 80% of the day to provide member support as needed Spending the necessary time building relationships with members and really get an understanding of their needs - not a call center role where you are rushing members to get off the phone Supporting members to navigate the complex health care system through phone and messages. Informing members' decisions by helping them understand benefits and care plans. Helping members find doctors, and making smarter decisions when it comes to healthcare. Assisting members to connect with the right clinical resource when appropriate. Assisting members with improved financial outcomes by optimizing benefit packages and third party vendors appropriately. Helping clients have an improved quality of life by understanding and optimizing their preventative services. Requirements of the Patient Provider Call Center Rep Include: 2 years of experience in service-based environment supporting healthcare members or providers with claims, insurance, medical, healthcare, benefits, or relevant health plan items - Preferred Someone who is empathetic, patient, and understanding is extremely important Knowledge of Medical Benefits packages and terminology Ability to follow HIPAA Regulations and proven integrity/confidentiality is A MUST A quiet environment to effectively work remotely and handle highly sensitive conversations. Excellent written and oral communication skill High Speed Internet Full Benefit Package Offered Once Perm: 100% Employee paid medical benefits including, medical, vision and dental Start off with 20 days PTO 401k Company Contribution Tuition Reimbursement Parental Leave Company paid Short & Long term Disability plus Life Insurance Continuous Professional Development Diversity & Inclusion Council Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client---s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It---s what makes CSS great and, most importantly, FUN to work with Company Description Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates---check them out

Keywords: Contemporary Staffing Solutions, Houston , Member Service Representative, Sales , Houston, Texas

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